Crorebet Casino - Player's deposit is delayed.

I have deposited with 2000INR still my money is not credited to wallet

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Dear Praveen14082,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Still money didn’t credited to my account

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

As asked I shared the details over a mail for further review

Pending deposits and still no response from both of you total 5000/-INR

Still no response .

I withdrawn a total sum of 12008/- from this casino and they marked it as paid out, since the withdrawal day to till date I haven’t received my money to my bank account. Which is causing me more tensed and doubt on this casino because of pending deposits and pending withdrawals.

Hello Praveen14082,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Praveen14082

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Praveen14082,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Crorebet Casino representative to join this conversation.

Dear Crorebet Casino,

The player has supplied evidence of three successful UPI debits totaling ₹5,000.22 that were allegedly not credited, as well as a ₹12,008 withdrawal marked "Paid out" that the player states was not received.

Please provide:

1. the payment-provider trace result for each deposit reference, including whether the funds were received, rejected, refunded, or remain pending; and
2. the payout confirmation and bank/provider reference for the ₹12,008 withdrawal.

Please send the requested evidence to miroslava.d@casino.guru.

Thank you.

Again 5000/- deposit got stucked and they are informing me now it has failed and I didn’t received my money. Fully unprofessional service by this casino

I have shared bank statement to both help_crorebet@crorebet.com and miroslava.d@casino.guru pls check confirm my deposits which are not returned.

Dear Mirka,

why are you not concentrating on my case since days ? I’m facing so many issue with this Crore bet casino 10000/- deposit got stucked and my account got banned which is having a balance of 6000/- INR.

Im getting irresponsible replies and answers from casino.

Dear CroreBet Casino,

Can you please clarify, if the submitted bank statement is sufficient for investigation?

Additionally, I kindly request the following information and evidence to be sent to miroslava.d@casino.guru:

1. The precise verification or terms breach that has been mentioned, including the relevant clause and any supporting verification report or account evidence.
2. The complete ledger reflecting the cancellation of the ₹6,000 withdrawal, detailing the subsequent activity, the balance at the time of the block, and the final disposition of the funds.
3. Provider trace results for all four disputed UPI payments, indicating recipient mapping and the settlement status of each transaction, whether settled, failed, or refunded.

Dear Mirka and Casino Guru Team,

Thank you for reaching out.

We have forwarded your request and all specified points to our dedicated department for review. We are currently working on this case and will try to provide a response with the required details as soon as possible.

Thank you for your patience and cooperation.

Best regards,

CroreBet Team

Very slow and irresponsible process by casino, it’s not user friendly casino more over I have not breached any terms and conditions and I don’t have duplicate account also with this casino. Without proper explanation and proofs they blocked me permanently so disgusting behavior and cheating behaviors by this casino.

Dear Crorebet Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification and supporting evidence at your earliest convenience. Thank you for your attention to this matter.

We are extending the timer by 7 days. If the casino fails to provide sufficient evidence in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mirka,

We would like to provide you with a further update regarding this case.

The requested evidence and supporting documentation related to the account restriction have now been finalized and sent to you by email.

Please check your inbox and review the submitted materials. The documentation contains the relevant information supporting the reason for the account restriction.

We kindly ask you to take these materials into account when evaluating the case.

Thank you for your time and consideration.

Dear Crorebet Casino,

I sent you an email with request for evidence needed for us to be able to continue investigation, since the document previously provided is not sufficient. Please provide it at your earliest convenience.