Crorebet Casino - Player's deposit is delayed.

I have deposited with 2000INR still my money is not credited to wallet

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Dear Praveen14082,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Still money didn’t credited to my account

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

As asked I shared the details over a mail for further review

Pending deposits and still no response from both of you total 5000/-INR

Still no response .

I withdrawn a total sum of 12008/- from this casino and they marked it as paid out, since the withdrawal day to till date I haven’t received my money to my bank account. Which is causing me more tensed and doubt on this casino because of pending deposits and pending withdrawals.

Hello Praveen14082,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Praveen14082

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Praveen14082,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Crorebet Casino representative to join this conversation.

Dear Crorebet Casino,

The player has supplied evidence of three successful UPI debits totaling ₹5,000.22 that were allegedly not credited, as well as a ₹12,008 withdrawal marked "Paid out" that the player states was not received.

Please provide:

1. the payment-provider trace result for each deposit reference, including whether the funds were received, rejected, refunded, or remain pending; and
2. the payout confirmation and bank/provider reference for the ₹12,008 withdrawal.

Please send the requested evidence to miroslava.d@casino.guru.

Thank you.

Again 5000/- deposit got stucked and they are informing me now it has failed and I didn’t received my money. Fully unprofessional service by this casino

I have shared bank statement to both help_crorebet@crorebet.com and miroslava.d@casino.guru pls check confirm my deposits which are not returned.

These are the responses and solutions I’m getting from this casino, it’s not trustworthy casino. Dear casino guru pls take a serious step on this crorebet casino platform.

Proof from bank side that the money has been credited to payment provider but crorebet is denying it trying to cheat me.

I have asked for verification and after all verification it blocked me saying you have violated terms and conditions, I want to know exactly what I violated ?

I am writing to formally dispute the permanent ban placed on my CroreBet account and the cancellation of my ₹6,000 withdrawal.

Your email states that my account was permanently banned for violating the Platform Rules and Terms of Service and refers generally to Sections 5 and 13. However, you have not specified what particular action, transaction, activity, or conduct by me constitutes a violation.

I therefore request that you provide the following in writing:

The exact clause/sub-clause of Section 5 that you allege I violated.

The exact clause/sub-clause of Section 13 that you allege I violated.

A clear description of the specific conduct or transaction that allegedly resulted in the ban.

The evidence relied upon by CroreBet to reach this decision.

Confirmation of whether the alleged violation relates to KYC, duplicate accounts, payment methods, bonus activity, IP/device activity, or any other specific reason.

The applicable version of the Terms of Service that was in force at the time of my account registration and deposits.

A detailed explanation of the contractual basis on which CroreBet is refusing to return my ₹6,000 balance.

I completed the verification process and subsequently attempted to withdraw ₹6,000. The withdrawal was cancelled and my account was then permanently banned. In these circumstances, simply stating that I violated Sections 5 and 13 without identifying the actual violation does not provide me with a meaningful opportunity to understand or dispute the decision.

If CroreBet maintains that the balance is forfeited, please provide the specific contractual provision that authorizes forfeiture of my deposited/withdrawable funds in the circumstances of my account, together with the factual basis for applying that provision to me.

I am not requesting the creation of a new account or attempting to circumvent your decision. I am requesting a proper explanation and resolution of the existing balance in my account.

Please treat this as a formal dispute and provide a substantive response rather than a generic reference to the Terms of Service.

If you maintain the ban and refusal to release my balance, please provide your final decision and the complete grounds for that decision so that I can pursue the matter through the appropriate dispute-resolution and regulatory/consumer complaint channels.

I expect a clear response addressing each of the above points

Misleading crorebet users

I am submitting this as a formal appeal and request for a fresh, impartial review of my complaint against CroreBet.

I am particularly concerned that CroreBet has provided me with different and inconsistent explanations at different stages of this dispute, which has made it impossible for me to understand the actual reason for my account being permanently blocked and my funds being withheld.

Initially, I was given one explanation regarding the issue. Subsequently, I received different explanations referring to verification/KYC, alleged failure of verification, Terms & Conditions, and other reasons. When I requested the exact clause allegedly breached and the specific conduct that constituted the breach, CroreBet did not provide a clear and consistent answer.

This is extremely concerning because these are not minor differences in wording. The explanations appear to change depending on the stage of the complaint.

I therefore request Casino Guru to specifically examine the complete communication history between myself and CroreBet and compare the explanations they have provided at each stage.

I respectfully request Casino Guru to require CroreBet to answer the following:

What is the single, actual reason for permanently blocking my account?

What exact Terms & Conditions clause do they allege I breached?

What specific action, transaction or conduct by me allegedly constitutes that breach?

Why have CroreBet’s explanations changed or differed during the dispute?

Which explanation should be considered CroreBet’s final and official reason?

If the issue is supposedly KYC/verification, why was I not provided with a clear explanation of what verification requirement allegedly failed?

On what specific contractual basis are my funds being withheld?

Why has CroreBet referred to 4rabet/CroreBet or related account/platform information, and what relevance does that have to my account?

If CroreBet relies on evidence that cannot be disclosed to me, I request Casino Guru to independently assess whether that evidence actually supports the action taken.

I want to emphasize that I am not asking Casino Guru to automatically rule in my favour. I am asking for a fair and evidence-based assessment.

However, CroreBet should not be permitted to provide different reasons at different stages and then rely on a general statement that my verification failed or that I breached its Terms & Conditions without identifying the actual rule and conduct involved.

I have preserved screenshots, emails, account communications, verification-related messages and transaction records. These documents demonstrate the sequence of communications and the different explanations I received. I am willing to provide the complete evidence to Casino Guru for comparison.

The central issue is therefore not simply whether CroreBet is entitled to close an account. The issue is whether it has provided a consistent, credible and contractually supported reason for the closure and withholding of funds.

I respectfully request Casino Guru to escalate this complaint and independently examine CroreBet’s contradictory explanations rather than treating its latest response as conclusive.

If CroreBet maintains that I breached a specific rule, please require them to identify the exact clause, the alleged conduct, and the basis for applying that clause to my account.

If they cannot provide a consistent and substantiated explanation, I request that Casino Guru consider this when determining whether CroreBet’s decision to permanently block the account and withhold my funds is justified.

I am seeking only transparency, consistency and a fair resolution based on the actual evidence.

Please confirm receipt of this appeal and advise me whether Casino Guru will conduct a further review of the contradictory explanations provided by CroreBet.

CroreBet is using 4rabet terms and conditions and misleading users, why they are using other platforms as a reference? Totally unacceptable and misleading from crorebet

Dear Mirka,

why are you not concentrating on my case since days ? I’m facing so many issue with this Crore bet casino 10000/- deposit got stucked and my account got banned which is having a balance of 6000/- INR.

Im getting irresponsible replies and answers from casino.

Dear CroreBet Casino,

Can you please clarify, if the submitted bank statement is sufficient for investigation?

Additionally, I kindly request the following information and evidence to be sent to miroslava.d@casino.guru:

1. The precise verification or terms breach that has been mentioned, including the relevant clause and any supporting verification report or account evidence.
2. The complete ledger reflecting the cancellation of the ₹6,000 withdrawal, detailing the subsequent activity, the balance at the time of the block, and the final disposition of the funds.
3. Provider trace results for all four disputed UPI payments, indicating recipient mapping and the settlement status of each transaction, whether settled, failed, or refunded.

Dear Mirka and Casino Guru Team,

Thank you for reaching out.

We have forwarded your request and all specified points to our dedicated department for review. We are currently working on this case and will try to provide a response with the required details as soon as possible.

Thank you for your patience and cooperation.

Best regards,

CroreBet Team

Very slow and irresponsible process by casino, it’s not user friendly casino more over I have not breached any terms and conditions and I don’t have duplicate account also with this casino. Without proper explanation and proofs they blocked me permanently so disgusting behavior and cheating behaviors by this casino.

Dear Crorebet Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification and supporting evidence at your earliest convenience. Thank you for your attention to this matter.

We are extending the timer by 7 days. If the casino fails to provide sufficient evidence in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mirka,

We would like to provide you with a further update regarding this case.

The requested evidence and supporting documentation related to the account restriction have now been finalized and sent to you by email.

Please check your inbox and review the submitted materials. The documentation contains the relevant information supporting the reason for the account restriction.

We kindly ask you to take these materials into account when evaluating the case.

Thank you for your time and consideration.

Why I’m getting a response from 4rabet instead of crorebet and I want to know about what will happen to legitimate balance which is in crorebet account which is of 11000/-

Why 4rabet is responding here, is there Scam going on to cheat users ? I’m scared that I’m going to end up with no solution. How to expose this scam to public ? Whether I need to screenshot this and publish in public platforms?

Dear Mirka,

Dear Mirka,

Can I expect a substantive reply from you regarding my complaint? I need documented proof and evidence supporting the decision that led CroreBet to block my account, rather than another general statement from the operator.

Specifically, I request that you ask CroreBet to provide:

The exact reason and factual basis for blocking my account.

The specific Terms & Conditions clause they claim I violated.

The evidence or documentation on which that allegation and account-block decision are based.

Any relevant account investigation findings and reconciliation reports showing how they reached their conclusion.

A clear explanation of the status of my remaining balance and the basis for any decision concerning those funds.

I have repeatedly requested this information, but so far I have not received the underlying evidence necessary to independently assess CroreBet’s position.

I am not asking for another copy-paste response from the operator. I am asking for verifiable documentation supporting their decision.

As Casino Guru is reviewing this complaint, I would appreciate your assistance in obtaining the relevant evidence from CroreBet and ensuring that their position is properly substantiated.

If CroreBet refuses to provide the requested documentation, I would also appreciate it being clearly recorded in the complaint that the operator has not provided supporting evidence for its decision.

Please let me know whether you can intervene and request these documents from CroreBet.

Regards,

Praveen

Dear Crorebet Casino,

I sent you an email with request for evidence needed for us to be able to continue investigation, since the document previously provided is not sufficient. Please provide it at your earliest convenience.

Dear Mirka,

Thank you for the update and for intervening in this matter.

I appreciate you requesting the necessary evidence from CroreBet. I remain fully available to provide any additional information or documents required from my side.

I kindly request that the investigation continue based on the evidence provided by both parties and that CroreBet be asked to provide the specific evidence supporting its decision to block my account and/or retain my funds.

I look forward to your further update.

Regards,

Praveen

Dear Mirka,

We are currently preparing the additional payment evidence requested for this case.

We kindly ask you to allow us some additional time to compile and provide the relevant documents. We will submit the available evidence as soon as it is ready for your review.

Thank you for your patience and cooperation.

Dear Mirka,

I understand that they are currently preparing additional payment evidence. However, my main concern is why my account was blocked in the first place.

So far, I have not received a clear explanation of the specific reason for the account blockage. Referring only to the need for additional payment evidence does not explain what alleged issue with my account or payments resulted in the restriction.

I therefore kindly request that you clarify:

The exact reason my account was blocked;

What specific payment or transaction is being questioned;

What evidence you are seeking and why it is relevant to the account blockage; and

Whether my account will be reinstated once the requested payment evidence is reviewed.

I am willing to cooperate and provide any reasonable documentation required, but I would also like a transparent explanation of the grounds for the account restriction.

Since this case has already been pending for some time, I kindly ask that the matter be handled as urgently as possible and that the relevant evidence and explanation be provided to Casino Guru for review.

Kind regards,

Praveen G

Dear Crorebet Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide the requested evidence at your earliest convenience. Thank you for your attention to this matter.

We are extending the timer by 7 days. If the casino fails to provide sufficient cooperation in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mirka and Praveen G,

Thank you for your messages.

We would like to inform you that we are almost finished preparing all the necessary evidence and documentation regarding this case. Please allow us a little more time, as we will be submitting the full evidence and clarification shortly for your review.

Thank you for your patience and understanding.

Dear Mirka and Casino Guru Team,

I acknowledge Crorebet’s latest response. However, I am increasingly concerned that this complaint is simply being dragged out without any substantive resolution.

Crorebet has again stated that they are "almost finished" preparing evidence and that they will submit it "shortly." At this stage, another general statement about preparing evidence does not provide any meaningful clarification regarding my account, the alleged reason for the permanent restriction, or my ₹11,000 balance.

I have already been waiting for this matter to be properly addressed. I understand that Crorebet may require reasonable time to provide documentation, but repeatedly requesting additional time without actually presenting the evidence does not move the complaint toward a resolution.

I therefore respectfully request Casino Guru to require Crorebet to provide its complete and verifiable evidence within a reasonable and clearly defined timeframe. If they are relying on a specific rule violation, they should clearly identify the rule and provide the evidence supporting their decision.

I also request that Casino Guru does not mark this complaint as resolved merely because Crorebet provides another explanation or statement. The evidence should be examined objectively, and I should be given a proper opportunity to respond to any new evidence before a final decision is made.

This case concerns a significant amount of my money, and I believe I have already been more than patient with the repeated delays. I am asking for an actual investigation and a substantive resolution, not another extension of the same process.

Please ensure that this complaint now progresses toward a clear, evidence-based resolution within a reasonable timeframe.

Kind regards,

Praveen G

Dear Praveen,

Unfortunately, despite repeated requests and sufficient time being provided, the casino has not submitted the evidence necessary for us to properly verify its decision.

The documents provided so far do not sufficiently prove the verification issue, nor do they clearly prove the alleged breach of Terms and Conditions. That is why we are unable to agree with their decision to confiscate the funds at this point.

For this reason, I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to provide sufficient evidence - previously requested evidence regarding verification issue, game log in Excel format with explanation and evidence of alleged breaches of Terms, we will reopen the complaint and you will be notified by email.

Thank you for your understanding. I’m sorry I couldn’t help you achieve a more favorable outcome. If you encounter another issue with this or any other casino, please don’t hesitate to contact our Complaint Resolution Center. We’ll be here to help.

Best regards,

Mirka