The player from India faced issues with his account due to failed profile verification, as his documents were linked to another account. He could not complete the verification process again due to an error and was unable to withdraw his winnings. The issue was resolved after communication with the Complaints Team, who assisted in clarifying the situation and facilitating the resolution. The player confirmed the problem was resolved, and the complaint was marked as closed by the Complaints Team.
Crorebet Casino - Player’s account verification has failed.
Resolved
Our verdict
Case closed
Amount: 3,600 INR
Crorebet Casino
Safety Index:Fresh casinoCase summary
Discussion
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Public
3 months ago
My profile verification was failed.
Because of the documents are already linked with another account.
I am not able to do verification again because there was an error occurred.
I am not able to withdrawl my money without profile verification.
please help me i will complete my verification let me do again.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Yadav,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you opened multiple accounts at Crorebet Casino?
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Yadav,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
