Crorebet Casino - Player’s account is permanently closed.

My account was permanently blocked.

my account was blocked my the crore bet because I did failed profile verification.

They didn't gived me a second chance to complete my profile verification again.

When I am trying to do verification again there was error occurred on the site.

Please help me to complete my profile verification.

There was money in my account.

Please unblock my account I will complete the verification again please.

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Dear player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Has the casino indicated that there might be a problem with approving specific documents?
• Have you submitted all the information truthfully during the verification process?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I played most of crash game's like jet X.

No, when I did verification after doing face liveness, submitted my documents then I entered the OTP after that they taken few min waiting for approval, but the document verification was failed.

Yes, I summited all the documents correctly. But they are writing your documents are already linked with another account.

I accumulated my winning with bonus, I deposited 500 INR and I got 500 INR bonus with 20 k Wanger.

Hello sir,

When I get reply from the casino upon my previous message it's begin 6 day's and I am still waiting for your response and resolution.

Dear Player, thank you for your response. I would like to clarify if I understand correctly: has the casino informed you that the documents you submitted are already associated with another account?

If this is the case, could you please let me know if you have previously opened an account at Crorebet Casino?

Thank you in advance for your reply.

Yes I have a another account of crore bet.

But I don't know this we need an fresh and new document for the verification.

Please give me a second chance I will complete the verification with a new document.

Can you please reply me fast little bit early why you taking too long time to give me a response. Using Complete 7 day's to give a response.

It's taken more than an 2 months for 1 complent resolution.

Please process it fast be active and give a response soon.

Dear Player,

Thank you for your response. Could you please clarify the reason for the creation of a second account at Crorebet Casino? Additionally, could you please confirm whether this second account was registered using the same email address and the same personal information as your first account?

Thank you for your cooperation.

Best regards,

Attila

I created the second account at crore bet casino.

Because in my first account there's no deposit bonus was left. So, I created an second account to get deposit bonus.

Second account Email address and personal information.

I didn't used the same email address in my second account, I used the different email addresses in my both account.

I used different phone number in my both account and different Name, but same bank account number.



Dear Player,

Thank you for your response. I regret to tell you that, after reviewing all the available information, we are rejecting this complaint as unjustified due to breaching the casino's Terms and Conditions, specifically:

4.4 In opening Your Account You warrant that:

...

4.4.6 You do not have an Account opened with us already; or

...

4.5 Your Account must be registered in Your own, correct, real, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:

4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;

4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.

Further:

13.1 The following practices (or any of them) in relation to the Services:

abuse of bonuses or other promotions; and/or

using unfair external factors or influences (commonly known as cheating); and/or

taking unfair advantage (as defined below);

opening any Duplicate Accounts; and/or

 undertaking fraudulent practice or criminal activity (as defined below),

constitute "Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable measures to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.

After careful consideration, we have determined that the actions taken by the casino were in line with the established rules, which you agreed to upon creating your account. As such, we regret to inform you that we are unable to provide further assistance on this matter. We kindly ask you to understand that opening duplicate accounts, particularly for the purpose of claiming multiple bonuses, constitutes a serious violation of the casino's policies. We recommend refraining from creating multiple accounts within the same casino, unless explicitly permitted by the casino.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Attila

Casino.guru