The player from Greece had made a deposit to the casino, but his balance remained zero. He expressed frustration over the lack of resolution and threatened to communicate with authorities, feeling that he had been a victim of fraud. The issue was addressed by recommending the player contact his payment provider for an investigation, as the casino's ability to intervene was limited. The complaint was kept open for a month to allow for updates, but it was ultimately closed due to the player's lack of response. The player retained the option to reopen the complaint if he decided to resume communication.
CrixCasino - Player's deposit is missing.
Closed
Our verdict
Player stopped responding
Amount: €25
CrixCasino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
3 months ago
I ve made the first deposit and my balance is zero !! Fraud stay away I will commmunicate with authorities .
made the deposit and nothing . They are replying that their financial department will look at it !!!!!!
Public
Public
3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Dear alexandroskiriakakis,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
Public
Public
2 months ago
Dear alexandroskiriakakis,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
