Crickex Casino - Player’s funds have been confiscated.

My Crickex username is rubel3430. My full balance of 31,138.94 BDT was confiscated including my real deposit.

This is FRAUD because Crickex gave 3 different reasons in 48 hours:

1. First email said "Back/Lay, Yes/No Hedging"

2. Live chat agent said "Bonus abuse with multiple accounts - you will not get any money" - I have screenshot as proof in Bengali.

3. Second email said "Multiple IDs, Identical Games, Repeated Betting"

They never provided a single Bet ID, Market ID, or proof of multiple accounts.

Also their own log shows 18+ bets placed at the EXACT same second 2026-10-22 22:38 which is impossible and proves they manipulated my bet history.

I demand a full refund of 31,138.94 BDT. I have all 5 screenshots of emails, chat, balance, and transaction log manipulation.

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Dear rubelmia,

Thank you very much for submitting your complaint. I’m sorry to hear about the confiscation of your balance. Please allow me to ask you a few questions so I can better understand the situation:

• Which games or betting products generated the disputed balance—slots, live casino, sports betting, etc.? Which activity do the casino’s allegations concern?
• Did you accumulate your winnings with or without an active bonus?
• Have you ever created another account at Crickex? Is there any chance that someone from your household or using the same internet connection also has an account there?

Please forward the five screenshots you mentioned, including the casino’s emails, live chat, balance, and betting history, to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina, please check my bet history screenshot. After Crickex did the adjustment and deducted my balance, they changed my bet history. Now all my bets show the SAME TIME 10/22 22:38. This is not my real betting time. Before adjustment, my bets were placed at different times during the cricket match. I was betting live on Match Odds, the odds were changing quickly, so I placed multiple bets. This is normal in cricket exchange, not a bot. Please ask Crickex to provide the ORIGINAL bet history with correct timestamps, not the adjusted one. I am sending this bet history screenshot to your email kristina.s@casino.guru. Please check my email.

Thank you.

Dear rubelmia,

Thank you for your replies and the supporting screenshots. Since you have confirmed that the disputed balance came exclusively from cricket betting, we unfortunately cannot investigate this complaint further. Casino Guru’s complaint service handles online casino disputes and does not cover sports-betting disputes.

Your concerns about the confiscation, the casino’s explanations, and the betting-history timestamps all relate to that cricket-betting activity. Unfortunately, we do not have the expertise needed to assess them fairly.

I must therefore close your complaint. This decision reflects the limits of our service and does not mean that I have confirmed the casino’s allegations or found the confiscation justified.

I’m sorry I could not offer further assistance, and thank you for your understanding.

Best regards,

Kristina