Crazy Tower Casino - Withdrawal of player's winnings has been delayed.

Withdrawal of CZK 10,000 from 10/10/2026.

Withdrawal of CZK 12,500 from October 11, 2026.

Both selections are still in the "Reviewing" state.

The smallest withdrawal of CZK 7,776 from October 12, 2026, which was supposed to be paid last, was paid to me on October 16, and the withdrawals that were supposed to be paid first and which were larger in amount were not paid to me at all and

The financial department is not responding to my emails, I sent four and not a single response and support just asks me to wait and be patient.

So I'm waiting and I've already written to them that I'll turn elsewhere if they don't respond to my emails.

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Dear Janourecek,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My point is that the casino paid me my last withdrawal from 12.10. and the two previous ones, which were among the first (one from 10.10. and the other from 11.10.) should have been paid out long ago, they didn't pay me. They had a higher value and they paid me the latest withdrawal with a small amount, so how is that possible????