Crashino Casino - Player's withdrawal is delayed.

I deposited a total of 600 USDT on Crashino. On 15 June, I requested a withdrawal of 464 USDT. As of today, this withdrawal is still pending and has not been approved or paid, even though it has now been more than two weeks.

The casino requested KYC verification, and I completed it in full. I submitted every document they asked for. Despite completing all required verification, my withdrawal is still not approved.

Each time I contact live support, I receive the same generic response: that "the team is reviewing the transaction" and that it will be "processed as soon as possible." I have asked several times how long I need to wait and why the withdrawal is still not processed, especially since a withdrawal of this size should not normally take this long. Instead of a clear answer, support keeps repeating the same messages, gives no deadline or concrete reason for the delay, and on some occasions has closed my support ticket without resolving anything.

I want to highlight that I deposited significantly more than I am trying to withdraw (600 USDT deposited versus 464 USDT requested), so there is no reasonable explanation for holding the payment.

I have screenshots of my conversations with the Crashino support team, in which they confirm the transaction is "under review" but never provide an exact timeframe or a specific reason for the delay. I will provide these screenshots in the attachment.

My request is simple: I only want Crashino to process and pay my withdrawal of 464 USDT, since I have already met all their requirements and provided all requested KYC documentation.

Thank you for your help.

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Dear od3s,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you deposited 600 USDT in a single deposit? Have you deposited in the past? Have you risked your deposit fully, to your knowledge?
• Which documents were you asked to provide during the verification of your account?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas