CrackSpin Casino - Player faces delayed withdrawals due to suspicions.

I've made a deposit didn't get any bonuses and I worked it up to 1876 went withdrawal and got rejected all their time is system detected suspicious activity and nothing else

Hello Fatih323,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crackspin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever process a withdrawal in the casino?
• Can you please clarify why did you enter 2 different player ID-s?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Been verified since December 26 I've also made a couple of withdraws the first two were no worries the third or the fourth I've got rejected gave two username because when I sign in my username I gave you that but when I'm signing my username he's just a number so I gave you that one as well not sure which one you ask for and you lastly I have spoken to the casino two weeks ago just still regarding my payment

Hello Fatih323,

Would it be possible to forward the communication between you and the casino related to this case to [email protected] for further review?

Looking forward to hearing from you.

Regards,

Nick

Ok Nick I've emailed you

Thank you Fatih323 for all the information provided. I will now forward your complaint to my colleague Branislav ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Fatih323,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear CrackSpin Casino team,

Could you please explain the player's situation in more detail?

Why does the casino keep rejecting the user's withdrawal requests? Have his winnings been confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.

Dear Fatih323,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

Unfortunately, the casino operates without a valid license, therefore, there is no regulator or ADR you could turn to.

In case of any questions, do not hesitate to contact me at [email protected].

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by contacting me via email.

Best regards,

Branislav, Casino.Guru