The player from Japan had deposited approximately $10,000 and won $19,500 after meeting the play requirements, but his winnings were confiscated for an unclear reason. Despite confirmation from the support team that only 1x wagering was needed, the player lost his winnings and sought clarification. The Complaints Team had engaged with the casino regarding the confiscation, emphasizing the need for fair gambling practices and suggesting that raising wagering requirements would have been a more appropriate response than confiscation. The casino maintained its stance, stating that the decision had been based on its AML policies, and the complaint was ultimately rejected after the regulatory body ruled in favor of the casino.
Cosmoswin Casino - Player’s winnings have been confiscated.
Closed
Our verdict
Regulator: Casino was right
Amount: 19,503 USD₮
Cosmoswin Casino
Safety Index:Below averageCase summary
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