Cosmolot Casino - Player didn't receive free spins.

They don't want to give free spins. It started with the fact that in their telegram they posted a post with two promotional codes, it said, I quote:

Activate one or both promo codes to 🔍 claim NO DEPOSIT 50 FS on Lion Gems

The first promo code '1NY23' did not work due to an error by the site administration, I tried to make a deposit on it but it said 'Promo code not found'. He wrote it at the time when he was supposed to work, on the night of January 1. After a billion mistakes with the first promo code, I decided to try activating the second promo code '2NY23' and it worked! I deposited the required amount of 200₴ and started playing, but it doesn’t matter, the post said

PS No-deposit FS will be credited on 01.01 after 13:00.

But they haven't been there for almost two hours, the first woman in support wrote that you need to wait a little, but an hour later I wrote to support again, where they formally sent me to hell because I didn't activate the first promo code. And now the question is, HOW DO I ACTIVATE IT WHEN IT WASN'T WORKING AT NIGHT BECAUSE OF YOU? It is very unfair because they say one thing and do another. In total, I spent 1,500₴, played the slots, activated only the second promo code because the first one was not activated due to a developer error, and they also sent me to hell because the promo code did not work due to their error. I want compensation in the form of free spins, because in this case I know that I am 200% right, because I am not the only one who can confirm that the first promo code did not work. I want compensation for waiting, free spins at a normal rate in a normal slot.

Dear oleksandr001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please post here a screenshot of the bonus offer you tried to activate and the error message you saw when the code didn't work?

Did you contact the casino when you noticed you couldn't activate the bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear oleksandr001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.