Cosmo Casino - Player’s experiencing issues with withdrawals.

Casino send me to Riskmanagement Department as soon as I asked about my withdrawal, customer service doesn’t answer about my withdrawal and provided me an email for Riskmanagement Dep. I sent them an email about clarification and they don’t answer. What to do?

Dear costik193,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Has your withdrawal request been pending for too long? If yes, could you please clarify when exactly you requested it?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear costik193,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.