Corsaza Casino - Player’s winnings have been capped.

I deposit on this casino and i take the third casino bonus with wagering i wagered and after my money raised on 1.400 euro they left me inside 100 euro...As i communicate with live chat they told me that for a bonus the max withdrawal was x5 but this on their terms is only with no deposit bonus as you can check on their site...please communicate i want my money won and wagering..

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link or a screenshot of the bonus you activated and played with?

Have you checked the Bonus Terms and Conditions to see if there are any limitations to the maximum winnings that can be transferred to your real-money balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Hi veronika, I'm sending you the screenshot with the bonus as you requested.

I have checked the Bonus Terms and Conditions, and this is what I found:

1.4. The maximum amount that can be credited to your bonus balance from free spins from the Daily Bonus Card and other deposit promotions is €100. The maximum amount that can be converted into real money from these free spins and credited to your real money balance is €100. Amounts above this limit will be forfeited.

1.5. The following applies to all deposit bonuses: The maximum amount that can be converted into real money after meeting the wagering requirements is limited to 5 times the bonus amount. Any amounts exceeding this amount will be forfeited.

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limits to be unfair and predatory only when they are applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Good evening Veronica, these terms do not apply to the first deposit bonus, how can they apply to the 2nd and 3rd??? Nevertheless, I have played in many casinos and none of them, when I fulfilled the turnover, did I lose the money... I followed them from the Slotshub channel, where they advertised that they have 3 deposit bonuses and with turnover you get your money, they obviously seduced me.. I am also sending you a relevant photo with the balance.

I consider it unfair and a mockery because it is obviously a seduction and there was no mention of this anywhere in the Mail. I would like a statement from the casino, as out of goodwill and as a new casino, there should have been relevant information from the company that advertises them... Also, I can't upload a photo with the balance, it won't let me... Thank you.

Also if you read Veronica in the serum...

8. When using an activated bonus, your withdrawable money should be used first and then your bonus money.

I didn't lose the entire balance as I also had profits from my real money, so I would like you to invite the casino to resolve this misunderstanding as I consider it unfair and a fraud to lose my money like this.

I understand your disappointment; however, the operator acted in line with the stated Terms and Conditions. The casino was entitled to limit your withdrawal to the maximum amount allowed by the rules of the bonus you accepted. While I understand you feel this condition was not clearly presented, the fact remains that such a limitation is part of the casino’s bonus policy. As per Casino.Guru’s Fair Gambling Codex, we consider restrictions on winnings from real-money play to be unfair, but win limits tied to bonuses are allowed as long as they are specified in the bonus terms.

For this reason, I have no grounds to support your complaint further, and I will now close it as rejected.

Thank you for your understanding.

Best regards

Veronika