CorgiSlot Casino - Player’s withdrawal has been delayed.

I am fully verified. Did a lot of drposits and 1 withdrawal. They only say we are escalating the issue. You will hear from us soon. This was said many times, but nothing. Also one of my deposits was not added to my account and looks like it is also still being processed. I also saw on this site that they can not accept players from the Netherlands???? I have all my info in the account and i am depositing with my Dutch bankaccount? I hope you can help me get my withdrawal or all deposits back, that amount is much higher than the withdrawal

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yesterday, they asked for documents, one day before two weeks passed. I sent all documents immediatly. I received an email saying i am now verified, and i only need to fill in bank details. I have a new withdrawal as well but that one is new, but i still asked in chat if in both cases the bank details are saved, because it looks like i still need to fill in the details. In chat they confirmed, yes details are saved. I asked ok so when can i expect the withdrawals? They said soon, but mind you i have a chat confirming bankdetails are saved on the 5th of august, and one chat where i asked if i was verified as wel. So i dont think this means i will receive the withdrawal. The keep saying soon. I will add the transscripts of the chats

Hello, no payment received yet. I received an email yesterday requesting documents to verify, immediatly sent them and also received an email saying i am now fully verified. At the moment i have 2 withdrawals one of them from the 4th of august as you know and a new one. I received an email also saying fill in bankdetails in the withdrawal dud that as wel as i also did on the 4th og august. And it just like than looks like i did not fill them. So in chat i asked if they see the bankdetails for both withdrawals and if they are saved, they told me yes. I also asked how long it will take, they sa

id soon. That is what they kept saying since the 5 th of august. I will add the transcripts if the chats and the screenshot of the fully verified

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you kindly send us a screenshot from your casino account showing the current status of your withdrawals, including the amount, method, and dates of request?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello, i will sent you an email with the requesting screenshots

Dear player, do you have any updates from the casino? Have the payment provider issues been resolved? Have you received your money?

Hello Dominika, no still nothing. I did email them several times, i will copy and paste the latest answer to my email::

Dear Kathe,

Thank you for your email.

Your withdrawal is currently being processed by the payment provider. In the meantime, we have also shared all relevant details with our financial team to help expedite the process.

We truly appreciate your patience and understanding.

If you have any other questions, please don’t hesitate to reach out — we’re here to help.

Best regards,

CorgiSlot Support Team

But this is almost the same they have been saying all the time

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Igor ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear rose2023,

I am so sorry to hear about your problem with the CorgiSlot Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a CorgiSlot Casino representative to join this conversation and participate in resolving this complaint.

Dear CorgiSlot Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hello Igor and Dominika, Thank you! And Dominika Thank you for your efforts until now!

Hello, so i finally received the €450, after almost 4 weeks, so i am happy to report this. But now there is a withdrawal still pending of €1000, this one i requested on the 17th of august so that is 2 weeks ago yesterday. So hopefully i will receive that withdrawal as wel and i hope it will not take 4 weeks

Hello rose2023,

I'm so glad you have received your first withdrawal.

For now, I will not close this complaint and will wait to see if the second request will be also successfully processed.

Dear CorgiSlot Casino,

Do you have any information regarding the second withdrawal request?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear rose2023,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor