The player from Germany faced withdrawal issues after requesting his funds a month ago from Corgibet and Coolzino. His accounts were suspended, and he was unable to provide the requested documents, such as a deposit receipt and a bank statement, due to the anonymous nature of his crypto transactions. The Complaints Team was unable to proceed with the investigation due to a lack of response from the player, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Corgibet Casino - Player's withdrawal has been delayed and account suspended.
Closed
Our verdict
Player stopped responding
Amount: €50
Corgibet Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 months ago
Translation
I have no more patience for these stupid, limited idiots. I've been trying for a month to get my money from corgibet and coolzino, both the same scam provider. On August 5th or 6th, I deposited 50 at both casinos using crypto with the currency TRX. I wanted to withdraw from both sites and my account was suspended on both. Now for a month they've been insisting that I send a deposit receipt showing my full name, date, etc., but that's not possible because I deposited from my Exodus wallet, where my full name definitely can't be seen because it's crypto and anonymous. They're probably too stupid to understand, or they just don't want to understand because they simply don't want to withdraw any money. In addition, I'm supposed to upload a bank statement showing how I bought the crypto I deposited with them, but that's not possible either, since I've had crypto in my wallet for years that I deposited there. They don't want to understand all of this because they seem to be mentally challenged. It's truly unbelievable. I'm slowly losing my patience. I've written my fingers to the bone for this stupid bunch.
Automatic translation:
Public
Public
4 months ago
Dear Jonaslrey,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
- Do I understand correctly that verifying your payment method seems to be the only issue? Has the casino approved the rest of your documents?
- Could you please provide the exact date of your initial verification request?
- Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
I would like to emphasize that we do not accept threats or aggressive language. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you. Kindly refrain from using inappropriate language.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Katarina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 months ago
Dear Jonaslrey,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
