Corgibet Casino - Player's account verification is delayed.

Hello,

I have been trying to verify my account for over a month. The casino keeps requesting new documents and even asks for the same documents multiple times. I have submitted so many documents that the verification tab is now full, and I can't upload anything else. They asked me to provide a document for my cryptocurrency transfer. I already explained that MetaMask does not provide PDF statements, and I also informed your live chat support about this.

After that, Corgibet asked me to explain a specific crypto transaction, which I did. Two weeks later, you requested the same document again, even though I had already explained that it does not exist.

My account was verified for two days, and then the verification process started all over again with the same requests. This has become extremely frustrating, as I have fully cooperated and provided every document that is actually available.

I hope you can help me 🙂

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Dear Baumisbest,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying your deposits seems to be the main issue?
• Which documents to verify your account have you provided so far? Have they all been approved?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina