HomeComplaintsCorgibet Casino - Player's account is suspended and withdrawal is delayed.

Corgibet Casino - Player's account is suspended and withdrawal is delayed.

Resolved
Our verdict

Case closed

Amount: €11,000

Corgibet Casino
Safety Index 8.3 High

Case summary

The player from Bangladesh faced suspension of his account and withdrawal issues after he had successfully completed identity verification. He had provided various documentation to prove ownership of his cryptocurrency deposits, but his requests were declined due to his inability to provide a document that Binance did not issue. He sought a fair review and restoration of his account and withdrawal access. The issue was resolved after the casino verified his account and resumed withdrawals with a monthly limit of 6000 Euro. The player successfully withdrew the full amount over time, and the complaint was marked as resolved by the Complaints Team.

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1 month ago
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1 month ago

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1 month ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Which payment method did you use for your previous withdrawals? Is it the same one that you have selected this time?
  • Additionally, is the payment method registered under your own name?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

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1 month ago

Yes it is the same method even the same adress. Previously i deposited and withdraw though my Binance account Usdt bsc adress. And the binance account is on my name. I am the owner of that account.

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1 month ago

There is a update today . corgibet just verified my account and they resume my withdraw. although there is a limitations for withdraw. i think it will take couple of weeks to withdraw fully. I will update further if they proceed or decline my withdraws.


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1 month ago

Dear Player, thank you very much for your reply, I am glad to hear that you have passed the verification. Do you have any updates for us in relation to the withdrawals? At what rate are the payments being processed?

I look forward to your response.

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1 month ago

They verified my account and i also withdraw successfully 2000EURO. But there is a limit by default so i can only withdraw 6000Euro each month. So i think it will take me 1.5month to withdraw fully.

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1 month ago

Thank you for your response.

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila

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1 month ago

yes i had withdraw all amount successfully. Thank you for your support and attention.

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3 weeks ago

Dear Player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru

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