Corgibet Casino - Player's account is inaccessible due to licensing issues.

My problem is that I play at this casino, I deposit 1200 euros playing, and it turns out that I can no longer enter and that it does not have a license to operate in Spain. They made me register with my ID and everything and they accepted it, I attach proof.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How long have you been playing at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Has the casino reviewed and approved any of your identity documents before you experienced issues accessing the casino website?
• Have you tried clearing your cookies and cache, deleting your browser history, or using a different device or browser to check whether the website is still unavailable?
• What was the real-money balance in your account when you last accessed it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I only played for 3 days and managed to verify my account with my ID, card, etc. I didn't use a VPN or anything. It sometimes lets me log in through their email. The casino is still available, but I had no balance in the account.

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The casino responds to me like this, ignoring the terms and conditions.

I apologize for revealing evidence prematurely, but it's outrageous. I'm writing via chat, and it's the artificial intelligence that closes the chat after I ask the question about Spain and finish at the casino. I'm providing proof.

Another thing that caught my attention is that I accessed the platform through different web addresses that kept the name Corgibet but changed the numbers or the domain. 🙏🏼

Hello,

I want to share my case with Corgibet.

I am a resident of Spain. I opened an account with Corgibet, my identity was verified, my Visa card was verified, and the platform accepted more than 30 deposits totaling approximately €1,200.

I later verified that in the terms and conditions of Corgibet Spain it is listed as a restricted country and that Spanish players cannot deposit or play with real money.

Despite this, my account was accepted, verified, and used without any prior blocking.

I requested a refund and an explanation from the casino. The response I received was that it was my responsibility to check if I could use the platform from my country, and they refused to refund my funds.

My question is simple:

If Spain was a restricted country according to its own terms, why did they verify my identity, verify my card, and accept my deposits?

I would appreciate feedback from Casino Guru and other users who have had a similar experience.

Thank you.

And here's the last email from Pena.

I started at this casino on the 12th, 13th and 14th and after complaining they send me this.

The casino acknowledges verifying my account and accepting my deposits, but refuses to explain why it allowed a user from Spain to operate when its own terms state that Spain is a restricted country. It also refuses to provide further information about the controls in place and considers the case closed.

Thank you for your replies.

Please understand that, according to our company policy, we are unable to assist in cases where a player from a restricted jurisdiction was able to register, deposit funds, and subsequently lose them during regular gameplay.

We can assist with complaints where a player from a restricted jurisdiction was allowed to register, deposit, and play, but the casino later blocked the account and confiscated the player's winnings because of their location when they attempted to withdraw.

If the primary basis of your complaint is that the casino should not have allowed you to register and deposit funds in the first place, I’m afraid we cannot require the casino to refund the full amount you lost during regular gameplay. Ultimately, any decision to issue a refund remains at the casino’s discretion, whether in full, in part, or not at all.

For the reasons outlined above, we will now close this complaint.

Thank you for your understanding. I’m sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with this or another casino in the future.

Best regards,

Veronika