The player from Spain deposited 1200 euros into the casino but can no longer access his account, discovering that the casino lacks a valid operating license in Spain. He has proof of registration with his ID.
Corgibet Casino - Player's account is inaccessible due to licensing issues.
Opened
Current status
Waiting for Casino Guru to reply
3d 0h 54m 4s
Corgibet Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
6 days ago
Translation
My problem is that I play at this casino, I deposit 1200 euros playing, and it turns out that I can no longer enter and that it does not have a license to operate in Spain. They made me register with my ID and everything and they accepted it, I attach proof. 
Automatic translation:
Public
Public
4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- How long have you been playing at this casino?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
- Has the casino reviewed and approved any of your identity documents before you experienced issues accessing the casino website?
- Have you tried clearing your cookies and cache, deleting your browser history, or using a different device or browser to check whether the website is still unavailable?
- What was the real-money balance in your account when you last accessed it?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
