Corgibet Casino - Player’s account has been closed.

I played at this casino with my ID and verified card, and I sent all the evidence, and they closed my complaint. The casino is prohibited from playing with real money in Spain. I deposited the money in 30 payments, unaware of this. If it lets me verify, it's because I know I can, and now it won't let me access the website; it says restricted from Spain. I'm leaving my comment on another forum where the casino filed a complaint, and I won that complaint.

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Dear Tonivaleria1,

Thank you very much for submitting your complaint.

To better understand the situation, could you please clarify the following:

• Did you use any VPN, proxy, IP-masking service, or similar tool while registering or playing at the casino?
• Did you successfully complete the KYC verification process before your account became inaccessible?
• Have you ever successfully withdrawn any funds from Corgibet Casino before?
• Did you claim or use any bonuses while playing at the casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I never used a VPN or anything like that. I made a withdrawal of 270 euros and played it again because it was too difficult to withdraw. If they gave me bonuses, I would ask to close the account.

If the account was verified with both ID and debit card and account

Dear Tonivaleria1,

Thank you for your replies and for providing the additional information.

Please understand that, according to our company policy, we are unable to assist in cases where a player from a restricted jurisdiction was able to register, deposit funds, and subsequently lose those funds during regular gameplay.

We can assist in situations where a casino allows a player from a restricted jurisdiction to register, deposit, and play, but later blocks the account and confiscates an existing balance or winnings specifically because of the player's location when a withdrawal is requested.

However, if the primary basis of your complaint is that the casino should not have allowed you to register and deposit funds from Spain in the first place, we cannot require the casino to refund funds that were subsequently lost through regular gameplay. Any decision to provide such a refund would remain entirely at the casino's discretion.

For the reasons outlined above, we are unable to proceed with your complaint and will now close it.

I’m sorry we could not be of more assistance in this case, and thank you for your understanding.

Best regards,

Karla