Coolzino Casino - Player's withdrawal is delayed due to missing crypto options.

It's been over 16 days since I've been trying to withdraw my winnings, but because the deposit was made via crypto, I can only withdraw using the same method. However, when I try to withdraw, the crypto option doesn't appear. I'm being given the runaround and no solutions have been provided.

My account has been verified for 2 months, and my last successful crypto withdrawal was 20 days ago.

Dear juan123321,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coolzino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you achieve your winnings with the help of a bonus? 
• When was the last time you were in contact with casino support?
• Have you tried accessing the casino using a different device, such as a personal computer to see if that fixes the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I bet everything with real money

The last time I contacted support was 2 days ago, one of the screenshots I sent was from the conversations I had 2 days ago.

I have already tried on several devices and it still does not allow me

.

I was able to withdraw my earnings and they arrived in my crypto wallet, thank you

Dear juan123321,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru