Coolzino Casino - Player's withdrawal is delayed.

Hier das gleiche problem wie bei meiner corgibet beschwerde eins zu eins der gleiche scam anbieter und eins zu eins das gleiche problem

Dear Jonaslrey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to help you, could you please answer the following questions. I also kindly ask that you try to keep the two casino complaints separate for better understanding.

• Do I understand correctly that verifying your payment method seems to be the only issue? Has the casino approved the rest of your documents? 
• Could you please provide the exact date of your initial verification request?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jonaslrey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru