Colibri777 Casino - Player's withdrawal is delayed.

I couldn't withdraw.

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Dear Vetano97, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Colibri777 (https://colibri777.com/index?id=14246575). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please clarify when exactly you requested the withdrawal? 
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear Vetano97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

About the casino https://colibri777.com/index?id=14246575

I recharged 50, but it only let me withdraw 25.

I deposited the 250 more and it was the same

Now it asks me for 700 to be able to withdraw

Dear Vetano97,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Vetano97,

thank you for your reply and your emails.

• Could you please clarify if withdrawals are contingent upon making increasingly larger deposits?
• Have you had any successful withdrawals at this casino? How much were you able to withdraw, please?
• Has your KYC verification been completed?
• Have you played with bonuses?
• How long have you been a player at this casino, please?

Looking forward to your reply,

Katarina

First I deposited 50, it only let me withdraw 25. I had already won 1300. It told me to deposit the 250 plus the amount I already deposited, and then it wouldn't let me continue playing or withdraw.

I've been playing for a month.

At first I did play with bonuses

Dear Vetano97,

thank you for your replies,

• Could you please share the link you use to access this casino?
• Can you please answer whether you have passed the KYC verification?

Looking forward to your reply,

Katarina

Dear Vetano97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So many things, almost a month with the case, I already sent you the link, everything. If you can't, don't worry, thank you.

Dear Vetano97,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far. I understand this whole process may be frustrating and tiring and I really appreciate your input. By asking you questions I am trying to determine the validity of this case.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello Vetano97,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

Okay, for now everything remains the same, he wants me to pay the 800b

It won't let me. Play or anything.

If I put down the 800, are the withdrawals guaranteed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Vetano97,

I strongly advise that you refrain from playing at the casino and from making any additional deposits until your complaint has been resolved.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Lucia