The player from Portugal is unable to withdraw €600 from his ColdBet account, despite using Skrill for both deposit and withdrawal. The system displays an error message indicating a method mismatch while customer support has not resolved the issue after several follow-ups.
ColdBet Casino - Player’s withdrawal is delayed due to method error.
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ColdBet Casino
Safety Index 7.4 Above averageCase summary
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1 week ago
Translation
I have €600 in my ColdBet account and I can't make my first withdrawal.
I made the deposit via Skrill and am trying to make the withdrawal using the same Skrill account I used for the deposit.
However, when I select Skrill for the withdrawal, the system displays an error message stating that withdrawals must be made using the same method as the deposit and lists Skrill as the recommended method. In other words, the system is asking me to use the very same method I’m already using.
I contacted ColdBet customer support. The representative, Ricardo, looked into the situation for quite some time and informed me that the case had been forwarded to the specialists, asking me to check back in an hour.
I checked back after that time, and the only response I received was that I should make the withdrawal via Skrill. I explained again that this is precisely the problem: I’m already using Skrill, and the system won’t let me proceed.
Support asked for more time to review the situation, but so far the problem has not been resolved.
My account is verified, and the Skrill account used for the withdrawal is the same one used for the deposit.
I have screenshots of the error and the entire conversation with customer support, and I can provide them.
I would like Casino Guru’s help in getting ColdBet to verify the payment method error and allow me to withdraw my €600 via Skrill.
Automatic translation:
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6 days ago
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6 days ago
Dear Luisamaral30,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Could you confirm whether you have made any other attempts to withdraw using a different payment method?
- How long has your account been verified, and did you receive a confirmation from ColdBet regarding the verification?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
