The player from Bangladesh successfully deposited 35,000 BDT into his Coldbet account using the bKash payment method, but the funds have not been credited. Despite providing evidence and multiple inquiries to customer support, the issue remains unresolved.
ColdBet Casino - Player's deposit is missing.
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24d 4h 56m 48s
ColdBet Casino
Safety Index 7.4 Above averageCase summary
Discussion
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1 week ago
asino Username / ID: 1807674313
Deposit Amount: 35,000 BDT
Payment Method: bKash (Shurjomukhi Gateway)
Transaction ID (TrxID): DIK9OBWC0Z
Date & Time: September 20, 2026 at 10:45 AM
Details:
On September 20, 2026, at 10:45 AM, I made a deposit of 35,000 BDT into my Coldbet account using the bKash payment gateway (Shurjomukhi). The amount was successfully debited from my bKash account, and I received a valid Transaction ID (DIK9OBWC0Z).
However, the funds have not been credited to my Coldbet account balance (User ID: 1807674313). Customer support has not resolved the issue despite repeated attempts, and my money remains missing.
- I have attached all necessary evidence, including the bKash transaction inbox screenshot and account details. I request Casino Guru to intervene and help me get my deposited funds credited to my account or refunded.
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6 days ago
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6 days ago
Dear shuaibalhasan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.
I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.
Karla M.
