ColdBet Casino - Player's account is closed due to alleged multi-accounting.

Hello, my Coldbet account—which had winnings of 8,000 PLN—has been blocked due to an alleged "multi-accounting" issue. However, this was the only account I ever held there. Has anyone else experienced a similar problem? How can I recover the funds from the account, and is there anything that can actually be done about this?

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Dear Kacperek209326,

Thank you very much for submitting your complaint. I'm sorry to hear about your account being blocked and your winnings withheld due to suspected multiple accounts.

To better understand the situation, could you please clarify a few things?

• Is there anyone in your household who also has an account at Coldbet Casino, and have you ever shared a device or internet connection with another player?
• Did you accumulate your winnings through casino games or sports betting, and did you use any bonuses while playing?
• Have you successfully completed the KYC verification process at the casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Best regards,

Samuel