CokeSpin Casino - Player's deposit has been denied.

2000 words my last attempt and it disappeared off screen so I've got screenshots for 2 missing deposits that they are denying and I've done all possible checks with my bank also they try saying the payid deposits info don't belong to there casino but I copy and paste this info and I don't play on any other platforms!

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Dear Teeno,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the missing deposits at the casino.

To assist you better, could you please provide clarification on the following questions:

• Have you made any successful deposits before?
• Which payment method did you use to make these deposits?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• If you have any relevant communications or screenshots, please feel free to forward them to jean.s@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Hi Jean, yes ive made thousands off dollars worth off deposits ive always used only one payment method which has been payid. It has always been successful other than these 2 seperate occasions and from the same cokespin casino...ive just made a deposit in another casino being a sister casino I was able to show you the steps to how the deposits were made. There is no way possible to pay the wrong account because all you do is copy the details the casino provides and then when u make the payment you just paste the provided details.sorry the bottom page select deposit, then select the second option off payid, enter the amount and copy the account details, then go to your banking app make the payment and take a screenshot off the deposit receipt then go back to casino deposit page and upload the receipt the deposit and submit it then once completed start playing unfortunately i will upload 1 pictures at a time ok

It won't let me upload pics do you have an email address please?

It will not let me upload pics do you have an email address please?

select deposit

You can forward them to jean.s@casino.guru. Please include relevant communications.

Could you also please provide your deposit history from your casino account?

Thank you for your assistance.

Dear Teeno,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru