The player from Maryland had been waiting for a withdrawal for a month from the casino operating under the name Coin Casino. After winning, she was asked to make a deposit before withdrawing her winnings and later faced an unexpected $200 withdrawal fee that was payable only in cryptocurrency. She believed she had been scammed and sought assistance. The complaint was closed due to her lack of response after multiple inquiries.
Coincasino.com - Player's withdrawal has been delayed and fee seems suspicious.
Closed
Our verdict
Player stopped responding
Amount: $4,000
Coincasino.com
Safety Index:Below averageCase summary
Discussion
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2 months ago
Hello,
I believe I have been scammed by a casino using coin casino name and logo. The site is coincasinous.com (see screenshot).
I did some research before playing there, but found information on coin casino which led me to believe it’s legitimate. After winning a good sum, I requested cashout and was told I had to make a deposit first (I’ve had this request before). So, I did. Using Mastercard so it was able to be recovered if needed. Customer service chat said this was all that was needed for withdrawal. However, when I requested the withdrawal, I was told that there is a withdrawal fee that needed to be paid using crypto currency of $200. This was obviously not industry standard. I didn’t receive an answer to Why it had to be crypto or why it could t be taken from the withdrawal.
They have liscensing information listed from curaçao but I was unable to find any information.
please let me know if you can help.
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2 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
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If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with further investigation, could you please post the casino's website link here in this thread?
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Dear Triggerhippie,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
