The player from Australia requested a withdrawal three weeks ago, but has not received any payment. He has attempted to contact customer support through live chat and emails multiple times without any response.
CoinBets777 Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
5d 7h 53m 54s
CoinBets777 Casino
Safety Index 3.9 LowCase summary
Discussion
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1 week ago
Haven't paid out it's been over 3 weeks there live chat is almost none existent I've sent multiple emails with no reply
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear Benny29,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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yesterday
Dear Benny29,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
