CoinBets777 Casino - Player’s winnings haven’t been received yet.

Hello I used the bonus which is 45 euros here and fulfilled all the bonus conditions then made a deposit sent documents by the way which they did not receive because their email does not accept mail gives an error and the mail does not reach them returns back I sent the documents ha this address where she confirmed receipt and verification in 24 hours then they say every day soon you will receive money soon soon soon every day they deceive every day today it will work tomorrow you will receive today tomorrow you will receive in short the manner of a classic scammer who does not want to pay every time I say why don't you pay they say we have good offers for you 200%, bonus if you cancel the withdrawal of money .... what kind of casino I don't understand why it is on your list these are pure scammers

Dear noa678ap,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

they are already avoiding answering I don't know what to do with €69 my deposit is €28 they should be ashamed that they don't even pay €45 it's a matter of their prestige well it's small change for a casino

Dear noa678ap,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello dear Dominica I of course did not receive the funds they just say every day in a few hours in the evening in the morning will be every day they deceive it is simply shameful 69 euros not to send and play with your reputation it is simply unacceptable I on my part did everything in general they should be excluded from the list put on the black list so that no one plays

Dear noa678ap, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I have never made a withdrawal of money at this casino, the bonus was used, which is 45 euros here, the possibility of withdrawing money, 45 euros, communication with the casino occurs through a chat. I ask when the withdrawal of money will be, they say soon and require the bitcoin address to be confirmed, probably in these 14 days I confirmed the address 17 times but to no avail wrote an email that comes back, it says that they do not accept or the mail is full, but I sent it to another address, which was given to me in the chat to this address

I sent the required documents to this address and they said that my account would be verified in 24 hours, then they did not require any documents, perhaps the verification passed since all the documents were in place, in accordance with their requirements, the deposit was made, everything was done

Dear noa678ap, have you received any further updates from the casino regarding your KYC verification since you last wrote?

Is there any pending withdrawal request currently visible in your casino account?

Have you tried to contact the casino again, and if so, what was their latest response?

At the moment, no one is responding either in the chat or by email, complete ignoring, withdrawal of money was established on May 27 and is pending regarding documents for passing KYC sent

And I received a response that they received the email and all the documents were in place.

Thank you very much, noa678ap, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you for kindly agreeing to study the problem and look for a solution.

Hello there,

Thank you noa678ap for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask CoinBets777 Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter