Cobber96 Casino - Player believes that their withdrawal has been delayed.

They were going to withdraw but only allowed 1k telling .E I could try win big with the remaining credit I did then they stopped me to $0 balance because they say suspisious activerty

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Dear Bigtrev80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They are saying that they have forfiet my money due to suspisious play.

I have asked over and over if I deposit don't take bonus and told by there chat that I could bet what I like.

I went up as balance rose I read the terms and conditions and I havnt broken any rule

You can't win trying to .ake them understand that due to there original actions I thought it was a re deposit situation I did asj 24/7 chat if I was bounded by any limits on betting and told no.

Once I win they say I broke rules

Dear Bigtrev80,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No payment hasn't been received they have now said I had suspicious beting on my account and have said that all has been forfieted.

I have tried so many times to get them to send report but they say it could be a security risk to do it.

i asked if I had any betting restrictions as I deposited and took no bonus.

And told I didn't.

Weeks of being told my betting was out of the normal which I explained I raise bets as balance rises.

And before I started asked if there were any bet max and told I could bet what I could cover to winnings and all of a sudden betting out side of the rules. But I spoke to chat 24/7 and this is what was said

so clearly told if I can pay I can bet whatever so why are they still playing games

Thank you for the update. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Could you please clarify the amount of the confiscated winnings?
• Have you made any successful withdrawals in this casino before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Please share screenshots of communication from the casino informing you that they confiscated your balance.

Thank you in advance for your reply.

I deposited $40 and didn't take any bonuses with deposit.

I played and got balance up to $2200.

I tried withdraw and was only able to get $1000 .

I played on getting the balance up to $2400 and tried to withdraw again.

And again was told that I could only withdraw once a day so waited till midnight and tried withdraw again.

I was then told due to banking restrictions I would only be able to get $1000 and to I could play with remaining credit to try have a big win so I did.

I started on $5 a bet gradually raising bet along with rising balance up to I bet $100 and won free spins first press winning around $5000 pressing withdrW on $14692.so I was waiting 16 hrs and told money was getting transfered soon. Then the next time I went on site bal was $0 so I thought done but no told I had suspicious bets and I lost the lot.

I have made many withdrawals from this site and only play slots.

No bonuses used .

I have replied to your message about ten times why isn't it staying here

Dear Bigtrev80,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Thank you for your time and efforts

Dear Bigtrev80,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Cobber96 Casino Casino and I hope that together we will come to a successful resolution of your issue.

I will now try to contact a Cobber96 Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Cobber96 Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

Thank you Igor I look forward to resolving this.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Bigtrev80margs.

I am unable to get in touch with the casino representative. There is no official e-mail address, no owner or operator info and when I approached live chat agents, it's like talking to a sack of potatoes. There is just no way to reach anyone who could deal with this issue on their end, and I think it would be unfair to keep your hopes up for another week, when it is more than clear that nothing will be done about your complaint. I'm afraid there is not much that can be achieved without cooperation from their side.

Due to the above, I will close this complaint now and mark it as "unresolved" in our system, and it will negatively impact casino's future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino has no license, there is nowhere else I can refer you to. I am really sorry I could not be of more help on this occasion, and would recommend in the future to check the casino review on our website before signing up, to avoid issues like this one.

Best regards,

Igor