Cobber96 Casino - Player believes that their withdrawal has been delayed.

They were going to withdraw but only allowed 1k telling .E I could try win big with the remaining credit I did then they stopped me to $0 balance because they say suspisious activerty

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bigtrev80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They are saying that they have forfiet my money due to suspisious play.

I have asked over and over if I deposit don't take bonus and told by there chat that I could bet what I like.

I went up as balance rose I read the terms and conditions and I havnt broken any rule

You can't win trying to .ake them understand that due to there original actions I thought it was a re deposit situation I did asj 24/7 chat if I was bounded by any limits on betting and told no.

Once I win they say I broke rules

Dear Bigtrev80,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No payment hasn't been received they have now said I had suspicious beting on my account and have said that all has been forfieted.

I have tried so many times to get them to send report but they say it could be a security risk to do it.

i asked if I had any betting restrictions as I deposited and took no bonus.

And told I didn't.

Weeks of being told my betting was out of the normal which I explained I raise bets as balance rises.

And before I started asked if there were any bet max and told I could bet what I could cover to winnings and all of a sudden betting out side of the rules. But I spoke to chat 24/7 and this is what was said

so clearly told if I can pay I can bet whatever so why are they still playing games

Thank you for the update. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Could you please clarify the amount of the confiscated winnings?
• Have you made any successful withdrawals in this casino before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Please share screenshots of communication from the casino informing you that they confiscated your balance.

Thank you in advance for your reply.