Club Rbet Casino - Player’s account has been closed without explanation.

Hello, I will explain all the details without missing a single detail to move this case forward quickly and expose this casino and its FRAUD.

WARNING: DO NOT REGISTER AT THIS CASINO AND WARN OTHER PEOPLE.

To begin, on March 13th I registered and also verified everything they asked me to register, but before that I read their casino terms and conditions in full. I registered from my personal device without connecting to a wifi network, it was with my cell phone's internet, meaning the IP address is unique and only used by me.

I've never registered at this disgusting casino before, so there can't be any duplication; it's impossible because I took all the necessary precautions.

I made my first deposit of 500,000 accepting a bonus which was not credited to me correctly so I did not use the bonus and played with my real money.

The deposit was made from my personal bank account using the same details I registered at this disgusting casino.

I didn't commit fraud regarding the bonus because they didn't give it to me. I contacted the chat to complain about the bonus, and they didn't give it to me because they said my account was under review by the risk department... what?!

I had only been registered for about an hour and was engaging in this bad practice. The worst part is that they waited until I made my first deposit of 500,000 CLP to keep my money because otherwise it's not obvious. I already told them I complied with all their regulations and didn't use a bonus, and the deposits were made from my personal account, and I registered using a single device and a single IP address.

So ask them, why the block? And they kept my money, a lot of it, and my account was already verified, and they sent this to my email.

"Inconsistencies were detected in the recorded information and activity that does not comply with our security policies."

In accordance with the Terms and Conditions of the platform, which were accepted at the time of registration, the account has been permanently blocked.

Do you realize??? They weren't even able to say my account was duplicated, like they told me in the chat. I've repeated a thousand times that I followed all their rules to the letter when registering, and they haven't given any proof that what they're saying is true. They just kept my money and that's it.

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Dear Mati27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I only played slots without an active bonus, and as I mentioned, I took all precautions and registered using my personal mobile internet connection. It's impossible for someone else to use the same IP address as me, and whenever I register at a casino, the first thing I do is fully verify my account. I did the same at this awful casino; I verified everything.

Thank you for your reply and for providing the previous details, Mati27.

• Can you provide any additional details about the verification process that you went through during registration?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

The verification process involved uploading some identity documents, but they haven't contacted me, so I can't send them any of that. The only thing I had was the casino chat, but since they closed my account, I can't see the conversations or send a chat transcript.

Thank you for your reply and for providing the previous details, Mati27.

Could you please send me all the documents you provided to the casino for verification? You may send this information to my email address: petra.h@casino.guru.

Thank you very much for your patience and cooperation.

Dear Mati27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru