Club Deluxe Casino - Player's deposit is not credited.

I made a deposit through a card transfer, but the funds didn't reflect in my gaming account. I reached out to support and provided them with a statement. Their only response was to wait. To this day, I'm still waiting, and honestly, I'm tired of writing to them only to be told to wait.

Dear timurkostrubickij,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

The deposit was far from the first, and in 10 days any technical support has already confirmed, you know, the amount is not enough to deal with this so closely, it’s just unpleasant, I want more people to know about it

Thank you for your reply, timurkostrubickij. Do I understand correctly that you are not interested in proceeding with this complaint?

I am interested in the fact that the most players know about it

Your complaint is and will be public. Now, I would like to ask you to clarify how you wish to proceed.

I'm incompetent, what are my options?

I don't understand your question. You either want to proceed with this complaint and resolve the issue or close it as you indicated previously.

I don't see the point, thanks

Goodbye

I understand and I will close the complaint now. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.