The player from Australia faced issues with his recent deposit, which was not credited to his account due to alleged banking problems, despite previous deposits being successful. The Complaints Team recommended contacting the payment provider for an investigation, noting that the casino's ability to intervene was limited. The complaint remained open for a month for the player to provide updates, but due to a lack of response, the investigation was unable to proceed, and the complaint was closed. The player retained the option to reopen the complaint in the future.
Click96 Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$30
Click96 Casino
Safety Index:Very lowCase summary
Discussion
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Public
9 months ago
Deposited funds using payid, first few deposits were fine but won’t credit the last one, saying that they’re having banking issues but they’re just using a different payid now
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9 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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8 months ago
Dear 4jctskf5vy8,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
