Cleobetra Casino - Player's account has been closed.

Hello,

I have previously contacted casinoguru regarding the unreasonable closure of casino accounts without any information. I played at Cleobetra, as a result of which I played a welcome bonus with which I won money, but the casino blocked the accounts and refuses to pay.

Could you please check the situation?

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Could you please advise when have you lost access to your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila