The player from Germany attempted to close her account with Cleobetra since the previous day but did not receive any response. She expressed her frustration and sought prompt assistance regarding her request. We attempted to engage with her by asking clarifying questions and extended the response time by 7 days. Due to the player’s lack of response to multiple inquiries and reminders, the complaint was closed without resolution. The player was informed that she could reopen the complaint if she chose to resume communication.
Cleobetra Casino - Player's account closure request is delayed.
Closed
Our verdict
Player stopped responding
Amount: ??
Cleobetra Casino
Safety Index 6.8 Above averageCase summary
Discussion
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3 weeks ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cleobetra Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account currently accessible to you?
- Have you responded to the email you received from support on June 7th, confirming your reasoning to be due to your gambling issues?
- Have you unsubscribed from the casino's marketing communication (ads, newsletters)
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear ABC-2026,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
