The player from Finland is experiencing delays in the KYC process as he submitted the required documents on May 7, 2026, but has not received any email or assistance from the casino since then.
Cleobetra Casino - Player is facing delays in KYC verification.
Opened
Current status
Waiting for player to reply
6d 18h 8m 2s
Cleobetra Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
13 hours ago
Translation
The casino is slow in the KYC process. I have sent them the necessary documents on 7.5.2026 and they have not sent any email or tried to help the process in any way.
Automatic translation:
Public
Public
5 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
5 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cleobetra Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino, and when exactly your payouts were blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Which documents did the casino request from you?
- Any additional evidence can be sent to my email address at tomas@casino.guru, while screenshots can be posted here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
