Cider Casino - Player's withdrawal request is delayed and unresolved.

On 27 December, I logged into Cider Casino and one about $9000. They told me that if I sign up to my PayPal account that I could have instant payout so I did so they took their time, but they eventually started paying me out about a half hour afterwards, but they paid me out in the increments of $1500 they charged me $75 per deposit that they made while they were still making the deposit to me. I won $73,000 on 29 December when I decided it was time to cash out at $73,000. I pressed cash out. I went to sleep. I woke up the next day with no money in my PayPal account so I looked at my account through the game. They said all the funds are processed as failed so I contacted them. They assured me that my funds were in good hands so I waited a couple days. Still nothing well in the meantime, they contacted me and said that that my players were played out, but I have no idea what they were talking about until like a week later when I found out when I was sleeping after Night Shift my six-year-old son had my game but I still did this days. Don’t think he was smart enough to be able to do what they’re saying that he did but either way that shouldn’t matter because when I pressed cash out the money should’ve went to my PayPal account, I have several screenshots to prove that they promised me that they tried several attempts to send the money to PayPal, but they just lied to me. I contacted PayPal. They agreed with me. There was no deposit even made so this time. I’m like upset with my son, but then I get realizing that there’s no way that he could’ve done that cause he’s not that smart then to think that they said that they kept on trying to make multiple attempts to try to pay my winnings to PayPal then they lied about it then they made up a story about how that it should be apple‘s fault my phone because of the security on it wasn’t strong enough. I literally laughed at that and then they tried saying that they didn’t try to pay PayPal that they sent the money back to my account and the place got paid out before they could deposit it now remind you I went to PayPal willing to pay willing to pay the $75 fee for every deposit up to $73,000 roughly about $5000. I didn’t mind doing that because it was a great winning for me so I didn’t care but now since I did that I was supposed to have immediate payout so when I cashed out that night, 29 December, the money should’ve been in my PayPal account if it was not in my PayPal account, they should’ve froze my account or if they would’ve seen $73,000 being played down to zero but not one single cash out along the way they should’ve had a red flag something’s not right here but they didn’t so they’re holding my $73,000 and they will not pay me plus I have all the screenshots. I have all the evidence to prove that they’ve lied multiple times just one thing after another, I just want my money back. I even offered to settle them like I’ll even take some of it just so I can get some of the money but now I’m pissed off at the point where that I want $73,000 and some for painting suffering, but I have more information. I have more more evidence if you need it just let me know. I’ll be happy to forward it to you since

Sincerely, **** *******

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Dear Ehellweg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Is the balance of $73,000 still available in your account?
• Have you made any successful withdrawals in this casino before?
• Additionally, could you please forward your correspondence with the casino? You can reach me via email at [email protected], or attach screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Yes, I have passed the verification. Then also as well too yes I did receive money from them already. Like I said I won like eight or 9000. I can’t remember the exact on December 27 but they only paid me out in increments of $1500 but they took out $75 per deposit so it was $1425 per deposit but while they were paying me that out that’s when I won the 73,000. So then after all this happened so I decided to play a little bit more to see if I would win anything so I won like 300 and something dollars so I was able to cash it out through PayPal and like they said when you do PayPal, it’s within like a half hour so that’s why I’m so upset about the fact that when I cashed out and I want to sleep this was a life-changing amount of money for me when I woke up the next day when I looked in the PayPal account, there was nothing in there. No new deposits that’s when I looked pack up the account in my game. Then they had all of my previous winnings completely erased off my sheet and they said all of my new ones that they were gonna pay me were failed.

My lawyer told me to get a hold of the PayPal and see if I can do a chargeback on all my disputes because technically I paid them a lot of money with hopes of winning or losing not just flat out losing so I’ve argued with them guys right now trying to get some money back at least

Just wondering if we have any updates

Dear Ehellweg, Thank you for your response. I would like to confirm my understanding: you have successfully received payments from this casino in the past, but currently, your balance of $73,000 has been voided? If so, could you kindly clarify whether the casino provided any explanation regarding the confiscation?

Thank you for your patience and cooperation.