Cider Casino - Player can’t reach customer service regarding her account.

I’ve been trying to contact customer service for weeks with no reply. I’ve seen on trustpilot that others are having same problem. I have about 2k in and haven’t even hit a bonus. It’s as if this casino has shut down.

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Dear wondering,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you are unable to withdraw your winnings?
• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina