ChillBet Casino - Player’s account has been closed and funds confiscated.

on casino guru it says that players from georgia are available to play on chillbet, but after i created account on casino, deposited and won my bet, they demanded verification and after sending my documents they said that georgia isnt available and they took 165 usd. why does it say on guru that georgia is available when it really isnt. i lost money because of that.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ChillBet Casino. I checked the website and noticed that Georgia is indeed in the list of restricted countries. We attempt to keep our reviews up to date, but with thousands of casinos is a difficult task. We apologize for displaying incorrect information and will work to fix the information in our review.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify when you registered at the casino?
• When did you achieve your win?
• Do I understand correctly that you weren't prompted at any time to update personal information in your player's profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i registered on 31 october 2025. had my first winnings on november 10 and yes i wasnt prompted to update or fill my personal information. i just registered with my mail and thats it. no first name or last name needed, it just let me register and play without any personal information, but when i won something they demanded verification and after that they denied my verification and took my 165 usd.

Dear kitela

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Kitela,

My name is Michal, and I’ve taken over your complaint. I’ve reviewed your case, and as my colleague Tomas mentioned, we truly do our best to keep all our reviews updated. With so many casinos and information changing quite often, it can sometimes be difficult to stay fully current. Our reviews are for informational purposes only, and the casino’s own website always contains the official and applicable terms. When anyone registers with a casino, they ultimately agree to the casino’s rules rather than ours.

That said, I checked the ChillBet casino’s website using a Georgian IP address and was able to access the registration page without any problems or indications that I'm from a restricted country. Georgia was even selected automatically as the default country, along with the international phone code, which gives the impression that players from Georgia are not restricted.

I will contact the casino to shed more light on this matter to see if I can help somehow.

We would like to invite ChillBet Casino to join the conversation.

Dear ChillBet Casino,

I understand that Georgia is listed as a restricted country in your terms and conditions. However, I would appreciate some clarification on why players from a restricted region are still able to access your site and, more importantly, complete registration and make deposits without any limitations, and this is then later used against them?

The registration form allows Georgia to be selected as a country; moreover, it was automatically preselected along with the appropriate international phone prefix. This naturally gives players, including myself, the impression that registration from Georgia is permitted. Most top casinos have this enforced automatically by their system, which is what we advocate for as well.

At Casino Guru, we believe that when players can freely register, deposit, and play without bypassing any restrictions, and win their funds legitimately, they should be able to receive those winnings.

I kindly request your reconsideration of this situation.

If there are any other factors relevant to this case that cannot be shared publicly, please feel free to forward them directly to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello.

We have received your message and will respond. Player ID 3098937 registered from a GEO location that is prohibited on our website - Georgia. This is stated in our rules

https://chillbet.net/conditions

Section 4. Participation Restrictions

4.1. General Restrictions

The player was refunded his deposit of 60 USDT, which he had added to his balance. The player received this refund. The rest of the winnings were canceled and the account was blocked in accordance with the site rules.

Why did i register without a single problem if country "GEO" is restricted? I i hadnt won money no one would request for my documents.

During registration, before clicking the Register button, you accept the platform's terms and conditions. You are required to read the rules. If you checked the box without reading the rules, you are acting at your own risk, and failure to comply with the rules will result in your account being blocked, which is what happened in the end.

I would also like to note that we have clarified all issues with you and returned your deposit.

The winnings have been canceled in this case.

Dear kitela,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

why should i check terms of use if the casino is letting me register without any problem and it even lets me use georgian number. that makes no sense at all. you guys are violating your own terms at this point

You have accepted all the terms and conditions of the site. By ignoring the rules, you do so at your own risk. In this case, it resulted in your account being blocked and your funds being returned.

Dear ChillBet Casino,

I acknowledge that Georgia is categorised as a restricted country in your terms and conditions. However, I find it perplexing that players from a restricted region can still access your site and, more significantly, complete the registration process and make deposits without any restrictions, which is subsequently used against them.

The registration form permits Georgia to be selected as a country; in fact, it was automatically preselected along with the corresponding international phone prefix. This understandably leads players, myself included, to believe that registration from Georgia is allowed. Most leading casinos have this restriction enforced automatically by their system, which is what we advocate for as well. Why is this not the case in your casino?

At Casino Guru, we hold the belief that when players can register, deposit, and play freely without circumventing any restrictions, and win their funds legitimately, they should be entitled to receive those winnings.

I respectfully request that you reconsider this situation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kitela,

Unfortunately, the casino has stopped responding to our messages. As was mentioned above, strictly technically speaking, the casino team is right. Georgia is indeed categorised as a restricted country in the casino's terms and conditions, and you agreed to these regulations when you registered your account. However, at Casino Guru, we hold the belief that when players can register, deposit, and play freely without circumventing any restrictions, and win their funds legitimately, they should be entitled to receive those winnings.

As we strive to promote a safe gambling environment for both players and casinos, it is essential that every casino implements features to prevent players from restricted countries from registering and depositing money. Top casinos already have such features in place, which helps minimise situations like this.

Regrettably, the casino team seems not to be willing to reconsider its decision. Therefore, we had to close this complaint as Unresolved—Against Fair Gambling.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints might encourage them to change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

I recommend always checking the casino's terms and conditions to ensure your country is not one of the restricted ones. I am sorry I couldn't be of more help on this occasion.

Best regards,

Michal

Casino Guru