ChillBet Casino - Player's account closure request is delayed.

Hello, I need your help. I've asked CHILL bet customer service three times to close my account due to gambling addiction. I filled out their form three times and they haven't closed it. Every time I talk to them they tell me "it's working on it." It's been over a week and I've already lost 1,000 pesos, which I want refunded, but my main focus is that they close my account!

I tried to speak to a supervisor, but they told me it wasn't valid. I can no longer chat with customer service because they blocked me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ChillBet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you contact the casino with a new self-exclusion request via email at support@chillbet.net, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings ChillBet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas