The player from Mexico was unable to process his withdrawal as the casino did not redirect him to his card information for the transaction. We engaged with the player by requesting additional details about his withdrawal attempts and verification status to better understand the issue. Despite extending the response time and sending reminders, the player did not provide the requested information. Consequently, the complaint was closed due to lack of communication, with the option to reopen it if the player resumed contact.
ChillBet Casino - Player is facing issues with withdrawal process.
Closed
Our verdict
Player stopped responding
Amount: Mex$400
ChillBet Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Translation
I cannot make my withdrawal because it does not redirect me to my card information for withdrawal.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask a few questions for clarification.
- Have you successfully made any withdrawals from this casino before?
- Have you tried clearing your cookies and cache, deleting your browser history, or using a different device or browser to process your withdrawal?
- Have you contacted customer support for assistance with your withdrawal request?
- Have you completed the full KYC verification at this casino?
- Are you attempting to use the same payment method for your withdrawal that you previously used successfully for deposits?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Dear Juanomar1981,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
