Chexx Casino - Player's funds are frozen.

Chexx casino holding 570USDT of funds.

Verification completed and they claim my funds will be frozen without disclosing the reasoning behind this.

They also claim the investigation will take up to 90 days, which is clearly a joke.

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Dear fragoso21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you have access to your account, or is it restricted in any way?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Can you provide more details about the verification process you completed? What were the documents they requested from you?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

I still have access to the account.

Betting on sports.

No bonus.

ID card, proof of address and source of funds, all sucessfully completed.

Hello fragoso21,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Could you please provide the date when the casino said that the funds would be frozen?

Could you please share with me the notification from the casino regarding the freezing of funds? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

Please also post a screenshot of your account verification page. Thank you in advance.

Dear fragoso21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey, apologies for the delay.

Profile verification proof and chat screenshot will be posted here.

Let me know if u need additional information.

Thank you for your reply, fragoso21.

If your account is fully verified and is currently under investigation after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly.

I understand how frustrating this must be. And I apologize that we cannot resolve this for you.

After reviewing the available information, we must close this complaint.

Please don’t hesitate to contact us in the future if you encounter issues with casino gaming, and we will do our best to assist.

Best regards,

Jean