Chexx Casino - Player's funds are frozen.

Chexx casino holding 570USDT of funds.

Verification completed and they claim my funds will be frozen without disclosing the reasoning behind this.

They also claim the investigation will take up to 90 days, which is clearly a joke.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear fragoso21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you have access to your account, or is it restricted in any way?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Can you provide more details about the verification process you completed? What were the documents they requested from you?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean