Chexx Casino - Player claims that payment has been delayed.

I made a withdrawal of $127.15 usdt since September 14 and it has been stuck on pending and I contacted the support after which I was told to wait 72 hours which I did and I still didn’t receive my withdrawal and now each time I contact support they keep giving the same response claiming they are waiting for a specialist and I honestly just need my funds

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Dear drealtunix,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have verified and done everything necessary and thier site claims withdrawals are processed 24/7 and the support replies ain’t helping at all

Dear drealtunix,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I haven’t received the withdrawal and there hasn’t been any new update and the support is refusing to help

Thank you for the update. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Please share screenshots of relevant communication with the casino regarding the withdrawal delays.

Thank you very much in advance for your reply.

The account is a new opened account I haven’t made any prior withdrawals

I have completed all stages of the KYC

I was given a quest to complete which was to complete a deposit of $100 which I did

Thank you for the screenshots.

What do you mean by saying you were given a quest to complete a deposit of $100?

Was this quest after the problems with the withdrawal or before?

Please share screenshots of the casino's explanation for the $100 deposit.