Chexx Casino - Player believes that their withdrawal has been delayed.

Dear Curaçao Gaming Authority,Thank you for your response and for clarifying the complaint procedures involving gaming operators.I am writing regarding an unresolved cryptocurrency withdrawal from Chexx.bet, operated by Continent Gaming N.V.On September 22, 2026, I requested a withdrawal of 100 USDT. The withdrawal has not been processed, and I have been unable to access the funds.I have contacted Chexx.bet support several times, but I have not received a clear or direct response explaining the reason for the delay or when my withdrawal will be processed.My transaction details are:• Website: chexx.bet• Operator: Continent Gaming N.V.• Profile ID: [redacted]• Amount: 100 USDT• Transaction ID: 24108286• Date: September 22, 2026• Method: CryptocurrencyI understand that the CGA does not directly mediate individual disputes. I would therefore appreciate your guidance on the appropriate ADR provider or procedure I should use to pursue this matter. I would also like to know whether this issue can be brought to the CGA’s attention as a potential regulatory concern and what steps I can take to recover my funds.Thank you for your assistance. I look forward to your guidance.Kind regards,[redacted]

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Dear obeyebenezerkenny,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear obeyebenezerkenny,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear obeyebenezerkenny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello I am so sorry for late response, I fell ill and I couldn't access my phone.

Chexx still hasn't dropped my withdrawal.

It's been weeks

They haven't resolved

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear obeyebenezerkenny,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean