Chanze Casino - Player believes that their withdrawal has been delayed.

Hi, I'm having trouble getting my account verified because I think it's annoying that the site is offering lightning fast withdrawals. I've sent all the personal proof I can get. But now with the post-construction they want it in pdf files. I've sent it but look at the site and where it doesn't say and sent screen dumps because it doesn't say that they don't want it. Seems like a rogue site because it takes time to get a response via email. They say it will take 48 hours to get the account verified and money deposited in about 36 hours. But unclear rules so it's easy to give the wrong format it can easily take more than a week I think it's false marketing. / Camilla

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Dear millassemmelhack,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center