Chance Casino CZ - Player complains that he didn’t win anything.

Hello, the casino is exploiting me. the return is thus 20%. moreover, their site lacks a system. I even had to buy pc management programs, quite a cheap affair. thank you Martin P ***

Dear Martin,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I understand that sometimes it fails, but 15,000 bet in amounts of 100 to 900, the game of different games and different amounts of bets and even Ň, is really special. About twice I got to a value 100 times higher than the value of the deposit, and I certainly didn't get over 500 more. most of the time it all turned right away.

Hello Martin,

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof that something unfair is going on, do not hesitate to contact us and we can reopen this complaint anytime.