The player from Germany is unable to log into his casino account, which has a €178 balance, due to claims of rule violations that he is unaware of. He has not received any communication regarding this issue and believes he is a legitimate customer.
Champion Slots Casino - Player’s account is closed without explanation.
Opened
Current status
Waiting for Casino Guru to reply
6d 15h 16m 52s
Champion Slots Casino
Safety Index:LowCase summary
Discussion
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22 hours ago
Translation
Hello, I have a €178 balance with this provider and since today I can no longer log in. In the chat, they claim I've violated some rule, which I know nothing about. I'm a legitimate customer. I haven't received any email about this either. Yet another corrupt bookmaker cheating a customer.
Automatic translation:
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10 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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10 hours ago
Dear AK1982888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
