The player from Russia faced issues with his newly registered account after making a withdrawal request of 9,000 rubles. He was locked out of the platform and claimed not to have multiple IP accounts, contrary to what the support team suggested. The player had placed sports bets without using a bonus and had completed verification before the account was blocked. The complaint was closed as the casino's decision appeared to be based on detected activity that the Complaints Team could not fully assess due to limited insight into the casino's investigation. Consequently, no further assistance was provided by the Complaints Team.
Champion Slots Casino - Player’s account has been closed without explanation.
Closed
Our verdict
Other
Amount: 9,000 руб
Champion Slots Casino
Safety Index:Very lowCase summary
Discussion
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2 months ago
Translation
Hello, please help me. I recently registered at this casino. I've never had a casino on this platform before. I registered, topped up my account, and played. My balance rose to about 9,000 rubles. I made a withdrawal. They kept saying everything was fine. Your request was being processed. As a result, I was kicked out of the chat and account. I'm writing to support. Please explain what's going on. They're telling me that you have multiple IP accounts and the like. Just so you know, I've never had a second account from my phone or Wi-Fi. No one has ever had anything on this site. Please help me.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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2 months ago
TranslationHello, I placed sports bets on various types, mainly football, and my winnings were credited without a bonus. After verification, my account was blocked.
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2 months ago
Thank you for your reply, daniel909.dano. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.
