ChachaBet Casino - Player's withdrawals are repeatedly canceled by the casino.

An untrustworthy gambling operator that refuses to pay out winnings. I am still waiting to receive my €820.

I made a total of 16 deposits without using any bonuses.

• Date: 2024-12-02

First attempt to withdraw €400. After 48 hours of pending status, the money was returned to my gaming account. Chachabet blamed a "technical error."

• Date: 2024-12-04

Second attempt to withdraw €400. The next day, the withdrawal was confirmed, but the money never reached my bank account. I contacted live chat daily to inquire about the payment, and they repeatedly told me the money was "on its way."

• Date: 2024-12-13

The €400 was returned to my gaming account again. Chachabet claimed that my bank had blocked the transaction. I contacted my bank, and they confirmed that they neither received nor declined any payment. In other words, Chachabet lied—the funds were never sent for withdrawal.

I continued playing on Chachabet and won more money.

• Date: 2024-12-14

Third attempt to withdraw €820. The withdrawal was confirmed two days later, but I still have not received the funds in my bank account.

During this time, I’ve been in daily contact with live chat and sent multiple emails to their finance department.

• Date: 2024-12-20

Once again, I was told by live chat that my bank had blocked the refund. I contacted my bank again, and they denied rejecting the amount. Banks rarely block refunds to the same card used for deposits.

• Date: 2024-12-28

Still no sign of the €820 in either my gaming account or my bank account.

Chachabet has not responded to my emails for eight days now.

I suspect that Chachabet confirms withdrawals but never actually sends the money for payment.

Chachabet offers a great gaming platform, but unfortunately, they seem to be an untrustworthy gambling operator. I fear I may lose my €820.

Dear fehmialtunkaya,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

1. Could you please specify if you passed the full KYC verification?
2. How many payment methods have you used to deposit money into this casino?
3. Have you tried choosing a different payment method for your withdrawal?
4. How many payment methods are available for withdrawals in your casino profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Veronika!

I am very grateful for your help.

Here you will find answers to your questions.

1. There is no KYC verification at Chachabet. Chachabet has never asked for documents or verification.

2. There was only one payment method for players in Sweden and that was with a bank card. I have made a total of 16 deposits with the same payment method, that is, with my bank card, Mastercard, the same card all the time.

3.Yes, I tried other methods. There are only withdrawals via Mastercard or Visa for players in Sweden, all other withdrawal methods are locked for players in Sweden.

4. There is only Visa or Mastercard available for players in Sweden

Best regards

Chachabet keeps lying with new excuses and false claims.

After waiting seven business days for the money to be deposited into my bank account, the funds have once again been transferred back to my gaming account—for the third time.

Chachabet always confirms the withdrawal, but the money never leaves Chachabet. When you inquire about the payment, the funds are always still with Chachabet, apparently.

I have requested proof, specifically the ARN (Acquirer Reference Number), to confirm that the funds have been sent from Chachabet, but I have received nothing.

Today, on 2025-01-02, I received two different responses:

The first response blamed technical issues, claiming that the funds were transferred back to my gaming account because of these problems.

The second response once again blamed my bank. Neither explanation is true, as this follows the same pattern I’ve seen with my previous attempts, and I have received these same excuses before.

Today, on 2025-01-02, I am making my fourth attempt in a month to withdraw my money to my bank account. This time, I am trying to transfer the funds to a different bank card that also belongs to me.

Thank you for providing me with the screenshots and further details regarding your case.

Please note the warning in the payments section of your profile:

It seems that there are multiple payment methods available for players from Sweden. If a specific payment method appears to be "locked" for you, this could be due to not having made a deposit using that particular method yet.

If your bank transfer requests continue to fail, I recommend trying to make a small verification deposit using one of the other available payment methods. After completing this step, you could then attempt to select a different withdrawal method.

Would this approach work for you? 

Sure! Here’s the translation:

Hi!

Only card deposits are allowed for players in Sweden. Bank transfers do not work for players in Sweden.

I have two different banks in Sweden, and now I’ve tried making a withdrawal to another bank card that also belongs to me.

The truth is that Chachabet lies and constantly makes up excuses. When a withdrawal is confirmed, the money is never transferred for payout but instead stays with them for 7 days, after which it is returned to the gaming account, and they come up with more excuses.

I have requested a tracking number (ARN) from Chachabet but haven’t received it, which means the money never leaves Chachabet.

I’ve tried three times, and now I’m trying again with a different bank card that belongs to me.

You will see that it will be the same story again.

When I inquire about my money, I receive the same standard response—technical error or an issue with my bank. None of these claims are true; I have double-checked with my bank.

Thank you for your response. Has your most recent withdrawal request been canceled by the casino? Please let me know.

Hi!

Not yet, but it’s just a matter of time.

They usually wait five business days and then cancel the withdrawal.

I wrote to Chachabet and requested proof of the payout. Unfortunately, I haven’t received anything, which indicates that no payment has likely been made.

Has Chachabet ever responded to you?

Hello!

Chachabet has once again canceled the withdrawal and transferred the money back to the gaming account. I have now tried withdrawing to two different banks that belong to me.

Here is how the process works:

You request a withdrawal from Chachabet, they wait 48 hours to confirm the withdrawal, then another 5 business days pass, and you are given the explanation that there was a technical problem or that the bank declined the transaction.

None of these claims are true, as the money is never paid out or leaves Chachabet. They keep the money and then transfer it back to the gaming account. They do this so you end up gambling the money away with them.

When I request proof of payments, I receive nothing.

A big warning about this untrustworthy casino—literally a bandit casino.

As soon as the money is gone, I will shut down this casino for good and warn other players about Chachabet/Lalabet.

Chachabet and Lalabet are operated by the same company.

Thank you very much, fehmialtunkaya, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you fehmialtunkaya for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask ChachaBet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Hi Peter!

The problem is that Chachabet Casino never pays out the money.

The funds are always stuck at Chachabet. Chachabet keeps the money all the time even though the withdrawal has been confirmed. The withdrawal is confirmed but never sent for payment. After 7 business days, the money is returned to the gaming account.

The explanation they give is a standardized response, stating there was a technical issue or that my bank rejected the transaction. I have spoken to my bank twice, and they have neither received the funds nor rejected any payment. Banks never reject refunds to the same card, according to what they told me.

I have requested proof of payouts for the most recent attempts but have never received it, which indicates that no payouts are being made.

I have made a total of 16 deposits at Chachabet and am trying to withdraw the money to the same payment method, my card. I have tried to withdraw the money four times and have even tested withdrawing to a different bank card, which also belongs to me.

My suspicion is that Chachabet is heading toward bankruptcy and is trying to drain its customers of their funds. I have played on dozens of foreign casinos, and I’ve been scammed once before when I lost my winnings.

Dear CasinoGuru Team,

We hope this message finds you well.

Upon reviewing the account history in detail, we would like to bring to your attention that the withdrawals mentioned by Fehmialtunkaya were indeed canceled on the side of the payment provider. Each time a withdrawal attempt was unsuccessful, we ensured that the funds were promptly returned to the account balance. This process safeguarded the customer's ability to maintain control over his funds and provided a player with the opportunity to submit a new withdrawal request whenever he wished.

This consistent return of funds after every failed cashout attempt demonstrates that no funds were lost or withheld during the transaction process, and the customer retained full access to his account balance.

If any further details or documentation are required to assist in resolving this matter, please do not hesitate to let us know. We appreciate your support and understanding.

Thank you for your attention to this matter.

Best regards,

ChachaBet Casino Representative

Dear Chachabet Liars,

You are world-class at lying and stealing your customers’ money. Just admit it—you don’t want to pay.

Listen, I’ve spoken to my bank twice regarding your claim that the bank stopped the withdrawal. My bank has neither received money from Chachabet nor stopped the deposit.

Since I made a total of 16 deposits to Chachabet, why didn’t my bank stop those deposits? So why would my bank stop the withdrawal attempt? My bank said they never stop a refund to the same card.

Moreover, I’ve tested withdrawing the money to another bank card and another bank account belonging to me, with the same result.

I’ve made four attempts, and Chachabet has never proposed a solution. All you’ve said is, "Try again." Why can’t you process a bank transfer?

You know very well that you are lying. You blame technical errors and issues with my bank. I have repeatedly asked for proof of the payout via an Acquirer Reference Number (ARN).

I haven’t received any proof of payments, which means the money never leaves Chachabet. You wait seven days and then transfer the money back to the gaming account.

You are literally thieves, bandits, and liars.

Thank you to the both parties for the update.

Dear ChachaBet Casino representative, would you be able to investigate what is causing the withdrawals to be canceled on the side of the payment provider? Otherwise what other option does the player have for the withdrawal of the funds? Thank you in advance for your cooperation!

Hi Peter!

Thank you for all your help.

You can now see what liars, thieves, and bandits Chachabet/Lalabet really are.

A truly fraudulent casino. They grab money but never pay out winnings, then Chachabet blames technical issues or claims the banks are rejecting withdrawals.

Chachabet completely ignores CasinoGuru and their customers. I realized the money would never be paid out, so I ended up losing the money by playing.

Now, I’ve permanently closed my account with Chachabet. I want to take this opportunity to warn everyone against playing at Chachabet, a casino site that will never pay out your winnings.

Dear CasinoGuru Team,

Following our previous communications, we have been in contact with the payment provider regarding the withdrawal attempts.

Unfortunately, we have been informed that the requested details are strongly confidential and, therefore, cannot be disclosed.

In light of the circumstances, we strongly advise that Fehmialtunkaya explores alternative solutions to ensure the withdrawal request can be processed. One option would be to select a different payment method that may be more compatible with our system and does not face the same confidentiality constraints. Alternatively, Fehmialtunkaya could use a different credit card to initiate the withdrawal. 

Thank you for your attention to this matter.

Kind regards,

ChachaBet Casino Representative

Thank you for the update ChachaBet Casino representative however your assistance won't be needed as the player lost all the disputed funds.

Dear fehmialtunkaya, I understand your frustration but as you lost all your funds we won't be able to assist you further in this case. In the future, I recommend more patience when it comes to situations like these. If you have trouble while gambling I recommend our guide on How to Gamble Safely. Due to the aforementioned reason we will now reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter