The player from the Netherlands attempted to withdraw 8000 but faced recurring issues as the funds were credited back to his account. Despite contacting the casino and his bank, he was then unable to log into his account after being logged out during a chat. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. The player was informed that the complaint could be reopened if he chose to resume communication.
ChachaBet Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €8,000
ChachaBet Casino
Safety Index:Below averageCase summary
Discussion
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3 weeks ago
Translation
Good afternoon this is Mike Janssen,
I would like to file a complaint about Chachabet and hopefully you can help me further,
I've tried to make a withdrawal (8000) a few times, and it was credited back to my account multiple times. I've contacted them multiple times via chat, and they indicated the issue was with my bank or my bank details. So I contacted them, and they said everything went smoothly and it wasn't the bank's fault. I was chatting with them, and then they logged me out of my account, and I can't log back in. I'd like to have this resolved, and I hope you can help me with this. I'd love to hear from you.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ChachaBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Did the casino offer any alternative way to pay you out your winnings?
- Could you please share with me your communication with the casino regarding the issue with the payout and the blocking of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear Languh,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
