Cazino Stars Casino - Player's withdrawal has been delayed and account issues persist.

absurd... they first raised my withdrawal limits to 2000... then suddenly to 1500... and then to 1000... at which point I contacted the VIP manager Christian... and what kind of VIP manager...???? he never knows how to solve anything... maybe there are VIPs, like me, who deposit a lot of money... but which manager... I have the impression that he is one of the owners of the site... anyway to make a long story short I asked for the closure of one of their casinos which is Atlantiss Slot, I AM WAITING FOR THE 1500 WITHDRAWAL FROM CAZINO... IT HAS BEEN PROCESSED FOR A WEEK... advice to stay away from these two casinos... zero assistance... and then the weekly withdrawal limit, which they then make a withdrawal arrive at their will within 20 days... don't play here they are scammers... come Thursday they no longer make withdrawals... absurd I do not recommend it

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Dear beretta,

Thank you for reaching out and sharing your concerns with us. Unfortunately, based on the details you provided, I am unable to assist you at this time. I would greatly appreciate it if you could provide additional information to help me understand your situation better. Could you please clarify which casino you expect the payment from: Cazino Stars Casino or Atlantis Slots Casino? Can you provide the date you initiated the withdrawal?

I look forward to your response and am here to help.

Best regards,

Kristina

I was paid the withdrawal a little while ago, but it was very late.

cazinostars paid me everything ok

Thank you very much for your reply, beretta. So, you have received your withdrawal. Is that correct? Can we now close this complaint as resolved?

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, so the problem hasn't been resolved. Or rather, the other casino they run, Atlantis Slots, doesn't want to pay me a win and is raising a thousand problems... now about the documents after 4 years of playing at this casino and sending updated utility documents every 6 months. They're just impostors.

Dear Beretta,

If you are encountering any difficulties with a different casino, we kindly ask that you submit a separate complaint. You can do this by following the link provided:

https://casino.guru/complaints/all

Additionally, could you please confirm whether the issue with Cazino Stars Casino has been resolved? I would like to proceed with closing the complaint.

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

THE OLD WITHDRAWAL WAS PAID AFTER 15 DAYS, I ASKED FOR ANOTHER ONE A SHORT TIME AGO, WE'LL SEE, BUT I THINK THAT IN THIS CASINO I WON'T PAY ANYMORE IF THEY HAVE THESE TIMINGS