Cazino Stars Casino - Player's withdrawal has been delayed and account issues persist.

absurd... they first raised my withdrawal limits to 2000... then suddenly to 1500... and then to 1000... at which point I contacted the VIP manager Christian... and what kind of VIP manager...???? he never knows how to solve anything... maybe there are VIPs, like me, who deposit a lot of money... but which manager... I have the impression that he is one of the owners of the site... anyway to make a long story short I asked for the closure of one of their casinos which is Atlantiss Slot, I AM WAITING FOR THE 1500 WITHDRAWAL FROM CAZINO... IT HAS BEEN PROCESSED FOR A WEEK... advice to stay away from these two casinos... zero assistance... and then the weekly withdrawal limit, which they then make a withdrawal arrive at their will within 20 days... don't play here they are scammers... come Thursday they no longer make withdrawals... absurd I do not recommend it

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Dear beretta,

Thank you for reaching out and sharing your concerns with us. Unfortunately, based on the details you provided, I am unable to assist you at this time. I would greatly appreciate it if you could provide additional information to help me understand your situation better. Could you please clarify which casino you expect the payment from: Cazino Stars Casino or Atlantis Slots Casino? Can you provide the date you initiated the withdrawal?

I look forward to your response and am here to help.

Best regards,

Kristina

I was paid the withdrawal a little while ago, but it was very late.

cazinostars paid me everything ok

Thank you very much for your reply, beretta. So, you have received your withdrawal. Is that correct? Can we now close this complaint as resolved?

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, so the problem hasn't been resolved. Or rather, the other casino they run, Atlantis Slots, doesn't want to pay me a win and is raising a thousand problems... now about the documents after 4 years of playing at this casino and sending updated utility documents every 6 months. They're just impostors.

Dear Beretta,

If you are encountering any difficulties with a different casino, we kindly ask that you submit a separate complaint. You can do this by following the link provided:

https://casino.guru/complaints/all

Additionally, could you please confirm whether the issue with Cazino Stars Casino has been resolved? I would like to proceed with closing the complaint.

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

THE OLD WITHDRAWAL WAS PAID AFTER 15 DAYS, I ASKED FOR ANOTHER ONE A SHORT TIME AGO, WE'LL SEE, BUT I THINK THAT IN THIS CASINO I WON'T PAY ANYMORE IF THEY HAVE THESE TIMINGS

Hello beretta,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello beretta,

I apologize for the late response. Do I understand correctly that you requested another withdrawal from Cazino Stars Casino?

Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru